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Software Description:
Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
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Software Description:
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
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Software Description:
Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.
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Features:
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Features:
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Features:
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Analytics
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Audience Targeting
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Chat
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Dashboard
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Notifications
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Scheduling
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Summary:
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
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Summary:
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
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Summary:
Stay in touch with visitors on the go with IM chat app on mobile device
Understand website visitor and provide direct support at the right time
Customize chat widget to make your website more professional
Use Trigger to proactively engage with visitors based on defined rules
Store visitor information and chat histories in secure servers for easy archiving
Advanced analytics and reports on operator activity using integrated Google Analytics
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Pricing:
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FAQs:
No FAQs associated with this application.
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FAQs:
Who are the main user groups of this service?
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Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
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Yes.
Does this service offer multi-user capability (e.g. teams)?
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Yes.
What is this service generally used for?
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Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
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CRM, marketing automation and call centre software.
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FAQs:
Who are the main user groups of this service?
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Sales and customer service team of any online business
What is this service generally used for?
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Proactively chat with website visitors, provide direct support and receive feedback
What platforms does this service support?
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Website and IM client app
What are some applications this service is commonly used in tandem with?
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For windows: Pidgin, Trillian.
For Mac: Adium, iChat, Messages.
For Android: Trillian, IM+, BeeJive, Xabber.
For iOS: Trillian.
For Web-Based: Trillian.im, Subiz Dashboard.
Does this service offer multi-user capability (e.g. teams)?
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Yes. Subiz can offer unlimited number of agents for your sales and customer service team
Does this service offer guides, tutorials and or customer support?
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Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com
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Publisher:
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Publisher:
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Publisher:
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Other:
Regional Restrictions:
No restrictions.
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Other:
Who uses Parker Software
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
- iOS
- Android
- WinPhone
- Blackberry
Regional Restrictions:
No restrictions.
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Other:
Regional Restrictions:
No restrictions.
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