Compare Formilla vs Parker Software vs Helprace

Formilla Feedback Management (0)	Parker Software Business Intelligence (BI) (10)	Helprace Support & Helpdesk (3)
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Crozscore: 79% what is this? Press Buzz 35% User Trend interest rising	Crozscore: 78% what is this? User Happiness 89% Press Buzz 29% User Trend interest falling	Crozscore: 81% what is this? User Happiness 78% Press Buzz 44% User Trend interest rising
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Software Description: Increase sales and improve customer support with Formilla's live chat software Allow your visitors to chat with you live if they have any questions or need support on your website.	Software Description: We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies. We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more. The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle. We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.	Software Description: Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can: 1) Prioritize ideas, questions and praise (and act on them) 2) Provide instant answers using Helprace search and self-service 3) Solve every customer issue using a simple help desk ticketing system. Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
Features:	Features:	Features: 360 Degree Feedback Analytics API Feedback Management Notifications Email Integration Billing/Invoicing Customer Management Social-Media Integration
Summary: Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options. Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution. Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.	Summary: Visitor Tracking Operational Reporting Code-Free Task Development Email Parsing/Processing Language Translation Data Form Capture Voice Detection Internal Chat Rooms Support Desk Digital Contact Centre Business Process Automation All-Inclusive Systems Integrations Live Chat Skills-Based Routing Intelligent Communication Automation Web Analytics Tailored Customer Experiences Prospect Detection Lead Generation Sales Enablement Social Media Monitoring	Summary: Online Community and Feedback Widget Knowledge Base for Self-Service Help Desk / Ticketing System

FAQs: No FAQs associated with this application.	FAQs: Who are the main user groups of this service? Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres. Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? Digital engagement, digital acquisition and business process automation. What are some applications this service is commonly used in tandem with? CRM, marketing automation and call centre software.	FAQs: No FAQs associated with this application.
Publisher: Founded: - Based in: - Employees: 2-10 Likes: 1.97k Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: 2011 Based in: Tampa Employees: 11-50 Likes: 71 Followers: 4.19k
Other: Regional Restrictions: No restrictions.	Other: Who uses Parker Software Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Regional Restrictions: No restrictions.	Other: Regional Restrictions: No restrictions.