About Formilla
Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
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About Helprace
Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
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About Parker Software
We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.
We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.
The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.
We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.
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Features
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Analytics
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API
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Calendar Management
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Contact Management
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Dashboard
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Data Export
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Data Import
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Data Visualization
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Email Integration
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External Integrations
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Google Apps Integration
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Multi-User
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Notifications
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Scheduling
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Third-Party Plugins/Add-Ons
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Call Tracking
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Softphone
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Review Monitoring
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Net Promoter Score
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Features
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Analytics
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API
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Batch Permissions & Access
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Chat
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Contact Management
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Contact Sharing
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CRM Integration
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Customer Management
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Dashboard
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Data Export
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Data Import
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Data Visualization
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Email Integration
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External Integrations
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Lead Management
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Lead Scoring
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Multi-User
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Notifications
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Scheduling
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Third-Party Plugins/Add-Ons
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Real-time Alerts
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Workflow Management
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Self-service Portal
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Ticket Management
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Instant Chat Integration
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Social Media Integration
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Call Integration
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Knowledge Base
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Support Forum
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Features
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A/B Testing
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Analytics
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API
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Conversion Tracking
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Customer Management
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Data Export
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Data Import
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Data Visualization
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External Integrations
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Forecasting
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Inventory Tracking
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Keyword Tracking
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Link Tracking
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Multi-User
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Notifications
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Project Management
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SEO
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Supplier Management
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Dashboards
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Reports
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Visualization
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Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
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Summary
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
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Summary
Visitor Tracking
Operational Reporting
Code-Free Task Development
Email Parsing/Processing
Language Translation
Data Form Capture
Voice Detection
Internal Chat Rooms
Support Desk
Digital Contact Centre
Business Process Automation
All-Inclusive Systems Integrations
Live Chat
Skills-Based Routing
Intelligent Communication Automation
Web Analytics
Tailored Customer Experiences
Prospect Detection
Lead Generation
Sales Enablement
Social Media Monitoring
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FAQs
No FAQs associated with this application.
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FAQs
No FAQs associated with this application.
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FAQs
Who are the main user groups of this service?
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Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.
Does this service offer guides, tutorials and or customer support?
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Yes.
Does this service offer multi-user capability (e.g. teams)?
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Yes.
What is this service generally used for?
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Digital engagement, digital acquisition and business process automation.
What are some applications this service is commonly used in tandem with?
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CRM, marketing automation and call centre software.
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