Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Zonka Feedback
Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
Take feedbacks in person or through survey kiosks implemented on the premises
Analyze responses with comprehensive reports and drill-down analytics.
Receive SMS Alerts & Real-Time Updates on feedbacks.
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
Pricing
Starter
$33.00
1 user(s) / month
Included in plan:
Unlimited Responses
2 Device Licenses
1 Web Users
White-Labelled Surveys
Kiosk Mode and Works Offline
Logic-based Surveys
Language Support
Export Data
Advanced
$54.00
2 user(s) / month
Included in plan:
All features from Starter Plan
Unlimited Responses
5 Device Licenses
2 Web Users
Date-comparative Reports
Location-comparative reports
Professional
$83.00
3 user(s) / month
Included in plan:
All features from Advanced Plan
Unlimited Responses
9 Device Licenses
3 Web Users
Own Domain
Multi-Lingual Surveys
API Access
Max
$166.00
5 user(s) / month
Included in plan:
All features from Professional Plan
Unlimited Responses
20 Device Licenses
5 Web Users
Choose between Europe, Singapore, Australia and USA Data Centres
Personalized Training Sessions
Dedicated Account Manager
FAQs
No FAQs associated with this application.
FAQs
What is this service generally used for?
Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -
Building Feedback and Survey Forms
Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
Build your form from scratch or choose from our extensive template library.
Collecting Surveys & Feedbacks
Take feedbacks in person or through survey kiosks implemented on the premises.
Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.
Taking Actions on Responses
View all the responses received in the response inbox and take actions on responses.
Convert feedbacks into tasks and start taking actions with your team
Analyzing Results
Get comprehensive drill down reports to measure performance
Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.
Does this service offer guides, tutorials and or customer support?
Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.
Does this service offer an API?
Yes, Zonka does offer API access.
Does this service integrate with any other apps?
Customizations for customers is possible on request.
Who are the main user groups of this service?
The main user groups of Zonka are as follows:
Restaurants
Airports
Hotels & Resorts
Banks & Financial Sector
Hospitals & Healthcare
Automobile Sector
Retail & Shopping
Events & Promotions
Education & Academics
Spa & Salons
Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
Does this service offer multi-user capability (e.g. teams)?
Yes, multi-user capability and team management is possible wth Zonka.
What platforms does this service support?
Google Play
App Store
Desktop / Web
FAQs
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
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