Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Zonka
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
No key features associated with this application.
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
Pricing
Professional
$29.00
1 user(s) / month
Included in plan:
Includes One Location
Daily, Weekly & Monthly Digest
Priority Email Support
Multi-lingual
Comparative Reports
FAQs
No FAQs associated with this application.
FAQs
What is this service generally used for?
With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.
Does this service offer guides, tutorials and or customer support?
Yes, it does.
What platforms does this service support?
Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.
What are some applications this service is commonly used in tandem with?
SMS Services.
Does this service integrate with any other apps?
Yes, it does.
Does this service offer an API?
Yes, it does.
Does this service offer multi-user capability (e.g. teams)?
Yes, it does.
FAQs
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
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