Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
About Receptive
We have now been acquired by Pendo.
Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).
Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.
At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.
Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.
You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.
Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
Summary
Receive feedback from customers, prospects, and internal teams.
Find out what your users want the most.
Filter reports by MRR, location, industry, and other key metrics.
Create multiple roadmaps to plan for the future.
Automatically keep your users up to date with product developments.
Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.
Pricing
Bronze
$39.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Email support
Silver
$59.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
Enterprise
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
High-touch customer success
Pro services options
Datacenter choice
Contract review option
Annual contract and invoicing
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
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