Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Nicereply
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
About Medallia
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Summary
Data Collection
Data Integration
Mobile Feedback
Dashboarding
Benchmarking
Push Reporting
Customer Recovery
Interactive Analytics
Text Analytics
Goal setting
Pricing
Starting from: $59.00/month
Credit card required: No
Starter: $59/month for 100 received ratings a month.
Essential: $119/month for 250 received ratings a month.
Growth: $239/month for 1000 received ratings a month.
Business: $359/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
FAQs
No FAQs associated with this application.
FAQs
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.
What are some applications this service is commonly used in tandem with?
It is used together with various virtual ticketing and help desk systems.
Does this service integrate with any other apps?
It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.
Does this service offer an API?
It offers detailed API.
Does this service offer guides, tutorials and or customer support?
They offer online support and FAQ section.
FAQs
Who are the main user groups of this service?
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers RESTful APIs.
Does this service offer guides, tutorials and or customer support?
Support: Training, Email Support, Phone Support.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Compete Club Management, Slack, Marketo, G Suite.
What is this service generally used for?
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
What platforms does this service support?
This is a web-based software with Android and iOS native apps offered.
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