Compare Formilla vs Intercom vs Informizely

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Crozscore:

79%
what is this?
35%
interest falling

Crozscore:

85%
what is this?
79%
53%
interest falling

Crozscore:

69%
what is this?
100%
26%
interest falling
Formilla screenshot view 1 more Intercom screenshot view 2 more Informizely screenshot view 5 more

Software Description:

Increase sales and improve customer support with Formilla's live chat software

Allow your visitors to chat with you live if they have any questions or need support on your website.

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Informizely is a SaaS service for capturing visitor intent, discovering persuasive hooks, and taking down UX barriers.

Through beautiful non-obtrusive surveys, feedback is captured. Survey responses are available in real-time and can be analyzed, filtered, sorted and downloaded.

Using the amazing targeting capabilities Insitez provides, survey conversion rates of 20%~70% can be realized.

Features:

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Features:

  • Net Promoter Score
  • API
  • Data Visualization
  • Analytics
  • Dashboard
  • Feedback Management

Summary:

  • Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!

  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.

  • Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.

  • Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

  • Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.

  • Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary:

  • Interactive text analysis for open-ended questions

  • Built-in analysis, filter tools, reporting, sorting and downloading of results

  • Customizable styling and positioning, with amazing targeting capabilities

  • Full integration with Google Analytics & Publication via Google Tag Manager

Pricing:

  • Starting from: $59.00/month
  • Credit card required: No
  • SMB plan starting at $59/mo.Professional plan starting at $175/mo.Enterprise plan starting at $299/mo.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Web analysts, online marketing managers, UX professionals and product managers

  • What is this service generally used for?
  • Conversion Rate Optimization (CRO), understanding visitor intent, understanding leave intent and UX improvements

  • What platforms does this service support?
  • Web and mobile-web based applications

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Adobe Analytics, Google Tag Manager, Unbounce, ClickTale, CrazyEgg, Inspectlet, Optimizely and Visual Website Optimizer

  • Does this service integrate with any other apps?
  • Yes. Google Analytics, Google Tag Manager and Unbounce

  • Does this service offer an API?
  • Yes: REST Reporting API, Widget API and Javascript API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. The professional plan comes with 3 user accounts. This can be expanded to more users

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Both support via email and phone. On-site FAQs.

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
31.1k
Followers:
36.4k

Publisher:

Founded:
2014
Based in:
-
Employees:
2-10
Likes:
Followers:
2

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Informizely
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, Finnish, Dutch, Portuguese, Norwegian, Polish, German, English, Spanish, French, Italian, Swedish
Regional Restrictions:
No restrictions.
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