Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.
Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:
1) Prioritize ideas, questions and praise (and act on them)
2) Provide instant answers using Helprace search and self-service
3) Solve every customer issue using a simple help desk ticketing system.
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
360 Degree Feedback
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Agent Picture: Agent portraits create a more personal engagement experience for visitors.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Online Community and Feedback Widget
Knowledge Base for Self-Service
Help Desk / Ticketing System
Credit card required: N/A
Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.
No FAQs associated with this application.
Who are the main user groups of this service?
It is used by sales and support teams in companies of all sizes.
What is this service generally used for?
SnapEngage is used as a live chat support to sales teams.
What platforms does this service support?
It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Zendesk, Desk.com, and Freshdesk.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.
Does this service offer an API?
An API is available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another via the web interface or their command syntax.
Does this service offer guides, tutorials and or customer support?