Compare Formilla vs REVE Chat vs Helprace

Software Description:

Increase sales and improve customer support with Formilla's live chat software

Allow your visitors to chat with you live if they have any questions or need support on your website.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Features:

Features:

• Click-to-Dial
• Email Integration
• Third-Party Plugins/Add-Ons
• Marketing Automation
• Notifications
• External Integrations
• Chat
• API
• Multi-User
• Dashboard
• Scheduling

Features:

• 360 Degree Feedback
• Analytics
• API
• Feedback Management
• Notifications
• Email Integration
• Billing/Invoicing
• Customer Management
• Social-Media Integration

Summary:

• Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!

• Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.

• Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.

• Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

• Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.

• Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.

Summary:

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Summary:

• Online Community and Feedback Widget

• Knowledge Base for Self-Service

• Help Desk / Ticketing System

Pricing:

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android

Other: