Compare FixMe.IT vs REVE Chat

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78%
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80%
38%
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85%
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87%
32%
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Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features:

  • 2-Factor Authentication
  • Multi-User

Features:

  • Click-to-Dial
  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • No.

  • Who are the main user groups of this service?
  • IT pros from businesses of all sizes across a variety of industries.

  • What is this service generally used for?
  • Remote technical support, remote access, online demonstrations and training.

  • Does this service offer guides, tutorials and or customer support?
    • Online support center & knowledge base
    • Email support
    • Phone support
    • LiveChat support
    • Demo videos
  • Does this service integrate with any other apps?
  • No.

  • What platforms does this service support?
  • Microsoft Windows, including:
    * Windows XP SP3
    * Windows Vista
    * Windows 7
    * Windows 8/8.1
    * Windows 10
    * Windows Server 2003
    * Windows Server 2008
    * Windows Server 2012
    * Windows Server 2016

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
Korean, Japanese, English, Turkish, French, Spanish, Chinese, Russian, Arabic, Portuguese
Regional Restrictions:
No restrictions.

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