Compare FixMe.IT vs Freshdesk vs Prisync

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Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Prisync is a competitor price tracking software for all sizes of e-commerce companies from all around the world.

By using Prisync, e-commerce companies can automatically track their competitors' product prices and stock availabilities, so that, they can set their prices more competitively and profitably.

Prisync's web-dashboard delivers the most up-to-date e-commerce pricing information from the market, and in addition to web reporting, there are automated price change alert emails, Excel reports and API for more extensive usage.

Companies can track unlimited number of competitors for any monthly plan they pick.

Prisync can track any website in any country with any currency.

Features:

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Data Import
  • API
  • Notifications
  • Inventory Tracking
  • Analytics
  • Dashboard
  • Data Export

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Track unlimited competitors

  • Any country, any currency

  • Flexible pricing, pay-as-you-go, you can cancel anytime

  • Brand & Category level pricing analysis

  • Automated price change alerts

  • Comprehensive Excel reporting

  • No setup/integration required

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Monthly subscription

$30.00
1 user(s) / month

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Access up to 150 unattended machines

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Pricing:

  • Starting from: $49.00/month
  • Credit card required: Yes
  • All plans include unlimited competitors

    *API access is charged at extra 20% on top of your monthly subscription fee.

Professional

$49.00
unlimited user(s) / month
Included in plan:
  • Up to 100 products
  • Price Updates 4 Times a Day
  • Excel Report
  • Advanced Filtering
  • Stock Availability Monitoring
  • Price Position Comparison
  • Worldwide Site/Currency Coverage
  • Batch Import

Premium

$119.00
unlimited user(s) / month
Included in plan:
  • Up to 1000 products
  • All Professional Features PLUS:
  • Marketplace Price Tracking
  • Product Variant Price Tracking
  • Daily Excel Report Mail
  • Daily Price Change Notification
  • Category/Brand Performance Analytics
  • Pricing Analytics
  • API Access*

Platinum

$209.00
unlimited user(s) / month
Included in plan:
  • Up to 5000 products
  • All Premium Features PLUS:
  • Price History
  • Instant Price Change Notification
  • Advanced Mail Reports
  • For Suppliers - Price Violation Module
  • For Suppliers - Recommended Price Module
  • Advanced Pricing Analytics

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Google Analytics
    Shopify
    Magento
    Prestashop

  • Does this service offer an API?
  • Yes, our users can pick API access with our Premium & Platinum plans.

  • Who are the main user groups of this service?
  • All sizes of e-commerce companies
    E-commerce suppliers/distributors

  • What is this service generally used for?
  • For e-commerce companies, to track competitor prices and stock availabilities
    For suppliers, to monitor online product pricing information

  • What platforms does this service support?
  • Prisync is a web-based application with email alerts and API access.

  • Does this service integrate with any other apps?
  • Yes, we have a Shopify app listed on Shopify store.
    Our apps for other CMS's are also coming soon!

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, all our pricing plans support unlimited concurrent users for an account.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a live chat support for all pricing plans and also we have an extensive video tutorial library explaining all our pages and reporting.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Prisync
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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