Compare FixMe.IT vs Pepo Campaigns vs Freshdesk

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Crozscore:

78%
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80%
38%
no significant changes

Crozscore:

64%
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60%
28%
interest falling

Crozscore:

85%
what is this?
79%
59%
no significant changes
FixMe.IT screenshot view 1 more Pepo Campaigns screenshot view 5 more Freshdesk screenshot

Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Software Description:

The first full-featured email marketing platform built on Amazon SES.

Fits All Your Needs - Send newsletters, transactional, email workflows, design beautiful emails, and analyze advanced reports.

Get More For Less - Amazon SES and AWS infrastructure is highly scalable and ultra affordable -- so you can cut your email marketing cost to a fraction.

Boost Deliverability - We combine powers with Amazon SES to ensure that your emails get to where they belong. In your customers’ inbox.

World Class Support - Maximize your marketing performance and ROI with the help of our Deliverability Experts and Customer Success Team.

No AWS Account required - Connect your AWS account or easily get a dedicated hassle-free account provided by Pepo Campaigns.

Secure Your Data - Your data is hosted in Europe and adhering to the world's highest data protection standards and requirements.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • 2-Factor Authentication
  • Multi-User

Features:

  • Referral Tracking
  • Analytics
  • Multi-User
  • Customer Management
  • Chat
  • Notifications
  • Email Integration
  • Conversion Tracking
  • Data Export
  • Data Import
  • Audience Targeting
  • API
  • Data Visualization
  • A/B Testing
  • Contact Management
  • Marketing Automation
  • Dashboard
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Summary:

  • Contacts Management

  • Email Campaigns

  • Advanced Segmentation

  • Email Automation

  • Transactional

  • Template Builder

  • Responsive Template Gallery

  • A/B Testing

  • Advanced Reporting

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Demo

Free
Included in plan:
  • 10,000 Free Emails/Month
  • Create Responsive Email Templates
  • Email Credits
  • 90 Days Stats Data
  • All Advanced Features
  • Advanced Reports
  • Manage Lists and Segments with Attributes

Simple Connect SES

$9.00
1 user(s) / month
Included in plan:
  • $0.1 for Every 1000 Emails
  • Responsive Templates
  • Advanced Reporting
  • Connect Your Amazon SES account
  • Create Unlimited Campaigns
  • Manage List and Segments
  • Unlimited Contacts
  • Basic Support

Starter

$19.00
1 user(s) / month
Included in plan:
  • 40,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists and Segments

Professional

$49.00
1 user(s) / month
Included in plan:
  • 120,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists & Segments

Team

$99.00
1 user(s) / month
Included in plan:
  • 250,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Priority Support
  • Responsive Templates
  • Advanced Reports
  • Manage Lists & Segments

Growth

$249.00
1 user(s) / month
Included in plan:
  • 750,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Business

$499.00
1 user(s) / month
Included in plan:
  • 2,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Corporate

$999.00
1 user(s) / month
Included in plan:
  • 5,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Enterprise

$1,699.00
1 user(s) / month
Included in plan:
  • 10,000,000 Emails/Month
  • Unlimited Contacts
  • All Advanced Features
  • Responsive Templates
  • Priority Support
  • Advanced Reports
  • Manage Lists & Segments

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • No.

  • Who are the main user groups of this service?
  • IT pros from businesses of all sizes across a variety of industries.

  • What is this service generally used for?
  • Remote technical support, remote access, online demonstrations and training.

  • Does this service offer guides, tutorials and or customer support?
    • Online support center & knowledge base
    • Email support
    • Phone support
    • LiveChat support
    • Demo videos
  • Does this service integrate with any other apps?
  • No.

  • What platforms does this service support?
  • Microsoft Windows, including:
    * Windows XP SP3
    * Windows Vista
    * Windows 7
    * Windows 8/8.1
    * Windows 10
    * Windows Server 2003
    * Windows Server 2008
    * Windows Server 2012
    * Windows Server 2016

FAQs:

    Who are the main user groups of this service?
  • The groups that engage with Pepo Campaigns are organizations of any size that are willing to embrace the technology advantages of AWS, from reducing costs to more advanced features and scalable solutions.

  • Does this service offer guides, tutorials and or customer support?
  • Pepo Campaigns comes with an extensive knowledge base to support and guide our users throw every step of email marketing

  • What is this service generally used for?
  • For everything concerned email and customer marketing, from email campaigns and automation, to template creation and subscribers management.

  • Does this service offer an API?
  • We offer an already strong API Method Library which we keep expanding base don customer requirements. Our Resources documentation is available in Pepo Campaigns Knowledge Base

  • What platforms does this service support?
  • Pepo Campaigns is a web app that looks best on desktop and iPad views.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
389
Followers:
91

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Pepo Campaigns
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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