Compare Five9 vs InContact vs Teamgate CRM

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Crozscore:

87%
what is this?
85%
42%
interest falling

Crozscore:

80%
what is this?
100%
27%
interest falling

Crozscore:

80%
what is this?
100%
32%
interest falling
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Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Software Description:

Teamgate is an inbound sales CRM for startups and SMBs to connect, research, present and close more sales.

Our software has a complete CRM functionality with extensive lead scoring features. It’s a full-stack solution designed to accommodate a full sales process, starting with lead generation and data collection, all the way to sales data analysis and forecasting.

Teamgate is specifically designed for companies conducting active sales and constantly looking for new prospects. Using our CRM you can add new leads automatically, score them according to your requirements and speed up your sales cycle.

We provide the salespeople with a variety of tools to find and close more deals. Teamgate focuses on the needs of top-level management, generating detailed real-time and historical reports and analysis as well as predicting your future sales.

Teamgate integrates with major Marketing and Customer service software providers like Slack, Zendesk, Mailchimp, etc. so you can easily manage everything from one place.

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Chat
  • Notifications
  • Data Export
  • Data Visualization
  • Dashboard
  • Contact Management
  • Call Tracking
  • Click-to-Dial
  • Call Disposition
  • Lead Management
  • External Integrations
  • API
  • Customer Management

Features:

  • Referral Tracking
  • Multi-Currency
  • Sales Motivator
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Scheduling
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • 2-Factor Authentication
  • Contact Management
  • External Integrations

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

  • Multi-Channel ACD

  • Workforce Management

  • Personal Connection™ Predictive Dialer

  • Cloud Contact Center Platform

  • Verint Speech Analytics Engine

  • Social, Chat, Phone, Email

  • Agent Scripting

  • ECHO Customer Feedback

  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)

  • Automatic Call Back

Summary:

    No key features associated with this application.

Starter

$9.00
1 user(s) / month
Included in plan:
  • Interaction tracking
  • Email sync
  • Reminders and follow-ups

Professional

$22.00
1 user(s) / month
Included in plan:
  • Lead Management
  • Activity Reporting
  • Multilevel permission

Enterprise

$65.00
1 user(s) / month
Included in plan:
  • Live chat & email support
  • 200GB storage per user
  • Data backups 2x per day
  • Iphone and Android apps
  • Free Onboarding

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, it offers API.

  • What is this service generally used for?
  • This service is generally used as a contact center management platform.

  • What platforms does this service support?
  • This is a web-based platform.

  • Who are the main user groups of this service?
  • NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

FAQs:

    Does this service offer an API?
  • Teamgate offers open API.

  • Does this service offer multi-user capability (e.g. teams)?
  • You can add as many users as you want.

  • What are some applications this service is commonly used in tandem with?
  • It a stand-alone solution, which offers wide functionality to cover a complete sales process.

  • Who are the main user groups of this service?
  • Teamgate CRM is a perfect solution for SMBs as well as rapidly growing startups. Companies from other industries can greatly benefit from Teamgate as well if they are conducting active sales and constantly looking for new prospects.

    Teamgate CRM is useful for professionals at any level or position. Salespeople and business development professionals will have leads and sales management tools at their disposal.

    Sales Managers can oversee performance levels with real-time data on dashboard and VP of Sales or General Managers have reports at their disposal as well as powerful analytics and forecasting tools for the future.

  • What is this service generally used for?
  • Teamgate has a complete CRM functionality with extensive lead scoring features. It’s a full-stack solution designed to accommodate a full sales process, starting with lead generation and data collection, all the way to sales data analysis and forecasting.

    Teamgate is specifically designed for companies conducting active sales and constantly looking for new prospects. Using our CRM you can add new leads automatically, score them according to your requirements and speed up your sales cycle.

    We provide the salespeople with a variety of tools to find and close more deals. Teamgate focuses on the needs of top-level management, generating detailed real-time and historical reports and analysis as well as predicting your future sales.

    Teamgate integrates with major Marketing and Customer service software providers like Slack, Zendesk, Mailchimp etc. so you can easily manage everything from one place.

  • Does this service integrate with any other apps?
  • Teamgate integrates with:

    Google Drive, Google Calendar, Nexmo, Zapier, Outlook, Google Maps, Twillio, LinkedIn-Teamgate Shuttle, Google Contacts, Mailchimp, Vox Implant, Gmail, Wordpress, Zendesk, Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Teamgate offers a user guide, knowledge base, FAQ page, live demo, webinars, chat support, phone support.

  • What platforms does this service support?
  • Teamgate is a web-based solution. It offers mobile apps for iOS and Android.

Publisher:

Founded:
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Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
Spanish, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses InContact
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Teamgate CRM
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Lithuanian, Russian, English
Regional Restrictions:
No restrictions.
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