Compare Five9 vs Hydra vs SentiOne

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Crozscore:

87%
what is this?
85%
42%
interest falling

Crozscore:

55%
what is this?
36%
interest falling

Crozscore:

83%
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88%
39%
no significant changes
Five9 screenshot view 4 more Hydra screenshot SentiOne screenshot

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

The WebRTC ACD without physical infrastructures.

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.

Natural language recognition

The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.

Call recording

Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.

Advanced voice control

  • Voice Biometrics system.
  • Sentiment Analysis of speakers.
  • Intelligent management of call waiting.

Call monitoring

Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.

IVR

Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).

  • DTMF
  • ASR
  • Text2Speech

Advanced management of call-waiting queues and call routing

Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.

Security, management and reporting

  • Powerful and intuitive user interface.
  • Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
  • Key performance metrics.
  • Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
  • Post-call surveys.
  • Configure supervisor and monitoring permissions and get reports on call monitoring activity.
  • Excel and Word exports.

Software Description:

SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.

We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.

SentiOne' features:

  • Social Listening and Online Media Monitoring
  • Unlimited Keywords and Results
  • Real-time Social Data
  • Email and Push Alerts
  • Sentiment Analysis
  • Influencer Marketing
  • Gender analysis
  • Geolocation
  • Hour Histogram
  • Competitor Analysis
  • Audience Insights
  • Marketing Intelligence
  • Crisis Management
  • Performance Reports
  • PDF Reports
  • Social Media Analytics
  • Reach Monitoring

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Call Disposition
  • Chat
  • Notifications
  • Softphone
  • Call Tracking
  • Dashboard
  • Data Visualization
  • Contact Management

Features:

  • Dashboard
  • Brand Management
  • Lead Management
  • Customer Management
  • Audience Targeting
  • Sentiment Analysis
  • Social Media Monitoring
  • Keyword Tracking
  • Notifications
  • Multi-User
  • Social-Media Integration
  • Data Export
  • Data Visualization

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

  • The WebRTC ACD without physical infrastructures

Summary:

    No key features associated with this application.

Personal

$57.00
1 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 6 Months Instant Historical Data
  • 1 Market
  • 3 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring

Team

$175.00
5 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 12 Months Instant Historical Data
  • 1 Market
  • 5 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring
  • Tags

Enterprise

$500.00
customised features set
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 36 Months Instant Historical Data
  • Up to 27 Markets
  • 5+ Projects
  • Multimarket Dashboard
  • Social Reach
  • Data Exports
  • High Profile Queries

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Warsaw
Employees:
51-200
Likes:
Followers:

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
Spanish, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses Hydra
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, Portuguese, French, Italian, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses SentiOne
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.
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