Compare Five9 vs SentiOne vs Aspect Via

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Crozscore:

90%
what is this?
89%
43%
interest rising

Crozscore:

69%
what is this?
40%
interest falling

Crozscore:

82%
what is this?
45%
interest rising
Five9 screenshot view 4 more SentiOne screenshot Aspect Via screenshot view 5 more

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.

We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.

SentiOne' features:

  • Social Listening and Online Media Monitoring
  • Unlimited Keywords and Results
  • Real-time Social Data
  • Email and Push Alerts
  • Sentiment Analysis
  • Influencer Marketing
  • Gender analysis
  • Geolocation
  • Hour Histogram
  • Competitor Analysis
  • Audience Insights
  • Marketing Intelligence
  • Crisis Management
  • Performance Reports
  • PDF Reports
  • Social Media Analytics
  • Reach Monitoring

Software Description:

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Dashboard
  • Brand Management
  • Lead Management
  • Customer Management
  • Audience Targeting
  • Sentiment Analysis
  • Social Media Monitoring
  • Keyword Tracking
  • Notifications
  • Multi-User
  • Social-Media Integration
  • Data Export
  • Data Visualization

Features:

  • SAP Integration
  • Click-to-Dial
  • Data Import
  • Data Export
  • External Integrations
  • API
  • Call Tracking
  • Calendar Management
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • Chat

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

    No key features associated with this application.

Summary:

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Personal

$57.00
1 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 6 Months Instant Historical Data
  • 1 Market
  • 3 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring

Team

$175.00
5 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 12 Months Instant Historical Data
  • 1 Market
  • 5 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring
  • Tags

Enterprise

$500.00
customised features set
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 36 Months Instant Historical Data
  • Up to 27 Markets
  • 5+ Projects
  • Multimarket Dashboard
  • Social Reach
  • Data Exports
  • High Profile Queries

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
1.99k
Followers:

Publisher:

Founded:
-
Based in:
Warsaw
Employees:
51-200
Likes:
5.75k
Followers:
2.03k

Publisher:

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, German, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses SentiOne
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.

Other:

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Japanese, Chinese, Portuguese, Spanish
Regional Restrictions:
No restrictions.
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