Compare Five9 vs DG Card vs PhoneBurner

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Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

DG Card is a true virtual business card that replaces the need for relying on the old-fashioned paper cards!

With DG Card literally always at your fingertips via your smartphone, PC, MAC, laptop, and tablet, you will have all of your contacts, business and personal, grouped for quick and easy retrieval.

DG Card has been developed to solve the waste of time problem we all have when seeking to find someone's contact information, even for those with whom we have not had contact with for some time.

DG Card relieves the pressure of finding your contacts on their social media networks… DG Card will search to find your contact's public social media information to add to their DG Card virtual information.

Unlike a drawer full of paper business cards that get jumbled into a mess of often outdated information, DG Card works to keep contact information updated via a cloud-based service.

DG Card is the New Digital Address Book: It is a cloud-based, 100% personalized, always updated, always available and an interactive virtual business card.

The DG Card app allows you to keep contacts in your personal cloud to always have with you to retrieve on any of your technology platforms. Keeping easy access to contacts when changing between a smartphone and your other tech platforms is simple: get immediate access to your DG Card contacts with no need to do anything.

With powerful personalization tools, the interactive DG Card allows you to design a card with infinite designs and photos, along with all contact information and direct links to DG Card social networks. DG Card also allows you to use a voice dictation system to input info in smartphones.

With human memory being very visual, DG Card includes photos, making it easy to remember the DG Card of a contact. In addition, the simplicity of this app allows you to tag all received cards in a very simple manner, to have them classified in order to search by any field.

With DG Card you will have all information that your contact wants to share at a simple click. With the totally interactive DG Card just click on any field and it will open immediately. The DG Card gives direct access, with no time waste, to phone call, e-mail, messaging systems, social networks, and even navigate to a contact's address.

DG Card is an alive card. Each time there is a change in any contact's data, photo or design, your card will also instantly update the change. Absolutely all data of your contacts will be always updated; for the entire life of your DG Card!

With DG Card finally, all your contacts are available at a simple click, wherever you are and wherever your contacts are. Likewise, your contacts will also be able to find you despite any change in your life's data.

Your DG Card app address book is always available on all of your devices with all visual information and fast access to your contacts.

DG Card is totally personal and works with the same privacy that the almost obsolete paper business cards do: only those who you want to have your DG Card will have access.

Software Description:

PhoneBurner handles repetitive and time-consuming outbound sales tasks so agents can focus on what's important - talking to live prospects.

Log into our cloud-based software from anywhere. Make calls from any phone. No special equipment needed. PhoneBurner is easy to use, yet powerfully customizable to streamline your sales process. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort.

• Power dial up to 447% more contacts
• No "telemarketer delay"
• Drop voicemails in 1 click
• Send 1-click emails based on call result
• Tracks email & attachment opens, link clicks and more
• Monitor performance with robust reports and analytics
• Increase live answer rates with Local ID
• Manage an entire sales team from a single admin dashboard
• Integrate with your existing CRM or Salesforce, or use ours
• Import, manage, search, and sort leads with ease

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Click-to-Dial
  • Audience Targeting
  • SAP Integration
  • Data Visualization
  • Lead Management
  • Supplier Management
  • Customer Management
  • Social-Media Integration
  • Data Export
  • Brand Management
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration
  • Contact Sharing

Features:

  • Automatic Call Distribution
  • Call Scripting
  • Call Recording
  • Analytics
  • Click-to-Dial
  • Call Logging
  • Social-Media Integration
  • Sales Motivator
  • CRM Integration
  • Softphone
  • Call Disposition
  • Call Tracking
  • Marketing Automation
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • API
  • Audience Targeting
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

  • The SaaS solution to old-fashioned business cards.

  • Always up-to-date information.

  • 100% Personalized to you.

  • Everything at a click.

  • Send and receive DG Cards by any method.

  • Freemium software with 4 Versions: Free, Premium, Corporate and Retail.

  • Possibility to send team communications in the Corporate and Retail versions.

  • All contacts automatically available for the company in the Corporate version.

  • Import data of all employees from an excel file in the Corporate version.

Summary:

  • Power dial up to 100 contacts per hour

  • No connection delays or awkward pauses

  • Nothing to download. No special equipment needed.

  • Increase live answer rates with Local ID

  • Drop voicemails and send emails in 1 click

  • Create custom dispositions to streamline worklows

  • Integrate with your CRM or Salesforce, our use ours

  • Monitor agent performance with reports and analytics

  • No contracts. No setup fees. 100% free trial.

  • Try it free without a credit card

Free

Free
Included in plan:
  • Smart contact filtering.
  • Send DG Card requests to mobile contacts.
  • Share your DG Card through a range of platforms.
  • Quickly capture other DG Cards using the QR code.
  • Forward on other DG Cards.
  • Easily reciprocate a DG Card exchange.
  • SPAM reporting ability.
  • Direct call from the contacts screen.
  • Direct access to all the fields that have been defined by the user.
  • Export data of a DG Card to Contacts.
  • Supports 15 languages - DG Card recipient will see all information displayed in their own chosen language.
  • Create or Modify the design of your DG Card.
  • Import your data from LinkedIn, Facebook, Google or from VCR QR.
  • Store up to 50 DG Cards.

Premium

$9.35
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Unlimited storage of DG Cards.

Retail

$95.00
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Create and send up to 12 messages/year to everybody who has the Retail DG Card
  • Unlimited storage of DG Cards.
  • Printable QR code to show in menus, reception, show windows, doors...

Corporate


1 user(s) / year
Included in plan:
  • All the features from the Free package, plus:
  • Corporate Administrators given primary access and editing rights.
  • Create and send messages to contact groups.
  • Search for any employee within the company.
  • Auto-generation of employee DG Cards.
  • Export all employee contacts to Excel.
  • Corporate Administrators can search for any contact of any employee.
  • Unlimited storage of DG Cards for all employees.
  • Employees and Admins can create various Tags for received DG Cards.

Pricing:

  • Starting from: $67.50/month
  • Credit card required: No
    • Single User - 7.5 hours of dialing - $67.50/month
    • Single User - Unlimited dialing - $149/month
    • Teams - Unlimited dialing - Up to 50% off Single User

Single User - 7.5 Hour

$67.50
1 user(s) / month
Included in plan:
  • Includes 7.5 hours of dialing per month

Single User - Unlimited Dialing

$149.00
1 user(s) / month
Included in plan:
  • Includes unlimited dialing

Team - Unlimited


1 user(s) / month

Team - Unlimited


1 user(s) / month

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What platforms does this service support?
  • Web (PC and MAC), iOs and Android.

  • What is this service generally used for?
  • It is the digital interactive shape of the traditional carton business cards, and is used to compile all your contact information in a centralized, web-accessed place.

  • Who are the main user groups of this service?
  • This is a service for anyone and everyone that uses business cards. Most commonly used by companies; both enterprises (Corporate Version) and hotels, shops, restaurants... (Retail Version).

  • What are some applications this service is commonly used in tandem with?
  • Whatsapp. Skype, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

  • Does this service integrate with any other apps?
  • Yes. With Whatsapp. Skype, Facebook, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

FAQs:

    Who are the main user groups of this service?
  • Our service is for sales professionals and teams who engage in outbound sales calls.

    Some industries we serve include:

    • Mortgage professionals
    • Insurance agencies
    • Telemarketing companies
    • IT, Software, & SaaS professionals
    • Appointment setting firms
    • Logistics
    • Fundraising and non-profits
    • Political campaigns
    • Solar sales

    Our clients range from individuals to small and large sales teams.

  • Does this service integrate with any other apps?
  • • Salesforce
    • Hubspot
    • Zapier

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - one-on-one demos, webinars, video tutorials, and training are all available.

  • What are some applications this service is commonly used in tandem with?
  • • Salesforce
    • Hubspot
    • Zapier

  • What is this service generally used for?
  • • Sales Calls / Cold Calls
    • Lead Management
    • Pipeline Management
    • Email
    • Call Recording
    • Call Tracking
    • Sales Team Management

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
Spanish, German, English
Regional Restrictions:
No restrictions.

Other:

Who uses DG Card
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Hindi, Korean, Russian, Portuguese, Turkish, Indonesian, Spanish, French, Czech, German, Arabic, English, Italian, Japanese, Chinese
Regional Restrictions:
No restrictions.

Other:

Who uses PhoneBurner
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Can be used anywhere, however dials can only be made to the United States and Canada.
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