Compare Five9 vs InContact vs SentiOne

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Crozscore:

90%
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89%
43%
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Crozscore:

84%
what is this?
89%
29%
Five9 screenshot view 4 more InContact screenshot view 5 more SentiOne screenshot

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Software Description:

SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.

We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.

SentiOne' features:

  • Social Listening and Online Media Monitoring
  • Unlimited Keywords and Results
  • Real-time Social Data
  • Email and Push Alerts
  • Sentiment Analysis
  • Influencer Marketing
  • Gender analysis
  • Geolocation
  • Hour Histogram
  • Competitor Analysis
  • Audience Insights
  • Marketing Intelligence
  • Crisis Management
  • Performance Reports
  • PDF Reports
  • Social Media Analytics
  • Reach Monitoring

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Chat
  • Notifications
  • Data Export
  • Data Visualization
  • Dashboard
  • Contact Management
  • Call Tracking
  • Click-to-Dial
  • Call Disposition
  • Lead Management
  • External Integrations
  • API
  • Customer Management

Features:

  • Dashboard
  • Brand Management
  • Lead Management
  • Customer Management
  • Audience Targeting
  • Sentiment Analysis
  • Social Media Monitoring
  • Keyword Tracking
  • Notifications
  • Multi-User
  • Social-Media Integration
  • Data Export
  • Data Visualization

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

  • Multi-Channel ACD

  • Workforce Management

  • Personal Connection™ Predictive Dialer

  • Cloud Contact Center Platform

  • Verint Speech Analytics Engine

  • Social, Chat, Phone, Email

  • Agent Scripting

  • ECHO Customer Feedback

  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)

  • Automatic Call Back

Summary:

    No key features associated with this application.

Personal

$57.00
1 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 6 Months Instant Historical Data
  • 1 Market
  • 3 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring

Team

$175.00
5 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 12 Months Instant Historical Data
  • 1 Market
  • 5 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring
  • Tags

Enterprise

$500.00
customised features set
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 36 Months Instant Historical Data
  • Up to 27 Markets
  • 5+ Projects
  • Multimarket Dashboard
  • Social Reach
  • Data Exports
  • High Profile Queries

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, it offers API.

  • What is this service generally used for?
  • This service is generally used as a contact center management platform.

  • What platforms does this service support?
  • This is a web-based platform.

  • Who are the main user groups of this service?
  • NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
4.45k
Followers:
8.06k

Publisher:

Founded:
-
Based in:
Warsaw
Employees:
51-200
Likes:
Followers:

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.

Other:

Who uses InContact
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SentiOne
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.
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