Compare Five9 vs Salesflare vs Hydra

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Crozscore:

90%
what is this?
89%
43%
no significant changes

Crozscore:

90%
what is this?
96%
39%
no significant changes

Crozscore:

59%
what is this?
35%
interest falling
Five9 screenshot view 4 more Salesflare screenshot view 3 more Hydra screenshot

Software Description:

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

Software Description:

Salesflare is an intelligent sales CRM that fills out itself so its users don’t have to. It thinks for you so you can think for your customers.

No more manually inputting data. From the start, Salesflare automatically collects everything about the people you’re in contact with (from stuff like social media, email signatures, company databases) and will keep track of all their interactions with you (phone, email, calendar). You just have to write the emails, make the calls and have the coffee.

Salesflare will make sure you’ll never miss a follow-up again. It automatically converts complexity into clear to-do lists from the data it gathers on customer activities and interactions towards you. It will tell you which leads are 'hot' and what to do about it. One quick glance at the pipeline-interface shows you all your opportunities and the stages they’re in.

Salesflare integrates with email clients such as Gmail & Outlook. It works everywhere you work: desktop, mobile and tablet devices. Or straight from your Gmail or Outlook inbox, where it can sit right next to your emails. 400+ other apps such as MailChimp, Slack and Trello can be connected via Zapier. For the techies it has a friendly yet powerful API to go nuts on.

Software Description:

The WebRTC ACD without physical infrastructures.

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.

Natural language recognition

The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.

Call recording

Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.

Advanced voice control

  • Voice Biometrics system.
  • Sentiment Analysis of speakers.
  • Intelligent management of call waiting.

Call monitoring

Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.

IVR

Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).

  • DTMF
  • ASR
  • Text2Speech

Advanced management of call-waiting queues and call routing

Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.

Security, management and reporting

  • Powerful and intuitive user interface.
  • Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
  • Key performance metrics.
  • Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
  • Post-call surveys.
  • Configure supervisor and monitoring permissions and get reports on call monitoring activity.
  • Excel and Word exports.

Features:

  • Softphone
  • Chat
  • Scheduling
  • Notifications
  • Lead Management
  • Data Import
  • Data Export
  • Contact Management
  • Call Tracking
  • Dashboard
  • External Integrations
  • API
  • Click-to-Dial
  • Call Disposition

Features:

  • Project Management
  • Third-Party Plugins/Add-Ons
  • Task Scheduling/Tracking
  • Click-to-Dial
  • Call Tracking
  • Marketing Automation
  • Contact Sharing
  • 2-Factor Authentication
  • Multi-User
  • Dashboard
  • Scheduling
  • Calendar Management
  • Customer Management
  • Lead Management
  • Lead Scoring
  • Data Visualization
  • Forecasting
  • Data Import
  • File Transfer
  • Data Export
  • Email Integration
  • API
  • Notifications
  • Google Apps Integration
  • Contact Management
  • External Integrations
  • File Sharing

Features:

  • Call Disposition
  • Chat
  • Notifications
  • Softphone
  • Call Tracking
  • Dashboard
  • Data Visualization
  • Contact Management

Summary:

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary:

    No key features associated with this application.

Summary:

  • The WebRTC ACD without physical infrastructures

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs:

    Does this service integrate with any other apps?
  • Salesflare seamlessly integrates with Gmail, Google Drive and Google Apps. It's also very friendly with Zapier, enabling it to integrate with 400+ productivity apps such as MailChimp, Trello, Slack and many more.

  • Does this service offer an API?
  • REST API for the win!

  • What are some applications this service is commonly used in tandem with?
  • Salesflare will be best friends with your Gmail or Outlook inbox; from there on out, it can be connected to a lot of other great apps to help your workflow via Zapier. Some common examples include MailChimp, Trello and Slack.

  • What is this service generally used for?
  • Salesflare is used for sales flow automation and sales pipeline management.

  • What platforms does this service support?
  • Salesflare works everywhere you work: desktop, mobile and tablet devices (native iOS and Android apps).

  • Does this service offer guides, tutorials and or customer support?
  • Online support, phone support and whatever way you want to get in touch with us. Tutorials, FAQs and how-to-videos in the making.

  • Does this service offer multi-user capability (e.g. teams)?
  • Salesflare is all about teamwork.

  • Who are the main user groups of this service?
  • Ambitious sales teams in startups and small-to medium-sized businesses.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

Publisher:

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
214m
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.42k

Other:

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.

Other:

Who uses Salesflare
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Hydra
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Portuguese, English, Spanish, French, German, Italian
Regional Restrictions:
No restrictions.
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