Compare Fiix vs Freshdesk vs TestLodge

Fiix

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Crozscore:

84%
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80%
33%
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Crozscore:

86%
what is this?
79%
58%
interest falling

Crozscore:

78%
what is this?
32%
interest rising
Fiix screenshot view 4 more Freshdesk screenshot TestLodge screenshot view 1 more

Software Description:

Fiix is cloud-based maintenance and asset management software that organizes, tracks, and schedules your maintenance activities. Faster. Better. For less.

Its maintenance and asset management software has helped thousands of customers globally establish preventive maintenance strategies. Completely customizable, mobile, and instantly available through the cloud, Fiix is a flexible solution for organizations of all sizes. Find out more on our website.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Designed with simplicity in mind, TestLodge is an online test management tool that handles all stages of test management with ease. Use it to create test plans that can be tailored to fit your own needs then associate a test plan with your test suites where everything is easy to find, cross reference, copy and maintain. From there, you can manage multiple test runs with no upper limits as to the amount of users that you can add to your account. This means everyone can manage their own tests as well as come together to collaborate on the bigger picture.

TestLodge is fully integrated with the majority of today’s leading issue tracking tools so a defect is automatically raised when a test fails, saving testers time and allowing them to increase their productivity.

Features:

  • Data Import
  • API
  • Data Export
  • External Integrations
  • Notifications
  • Inventory Tracking
  • Scheduling
  • Dashboard
  • Calendar Management
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Notifications
  • External Integrations
  • Data Export
  • Dashboard
  • Data Import
  • API
  • Data Visualization
  • Third-Party Plugins/Add-Ons
  • Multi-User

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Test plans - Use our templates or write your own test plan from scratch.

  • Requirement management - Record your requirements and know that they are being verified within your tests.

  • Test cases - Easily enter and manage your test cases into test suites.

  • Test runs - Run your tests easily and stay fully in control.

  • Issue tracker integration - Integrate TestLodge with one of the many supported issue trackers and allow tickets to be created automatically whenever a test fails.

Basic

$35.00
1 user(s) / month

Professional

$55.00
1 user(s) / month

Enterprise

$95.00
1 user(s) / month

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Personal

$19.00
unlimited user(s) / month
Included in plan:
  • 15 Test plans
  • 150 Test cases
  • 100 Test runs

Basic

$39.00
1 user(s) / month
Included in plan:
  • 50 Test plans
  • 500 Test cases
  • 300 Test runs

Plus

$79.00
unlimited user(s) / month
Included in plan:
  • 150 Test plans
  • 3,000 Test cases
  • 1,000 Test runs

Premium

$159.00
unlimited user(s) / month
Included in plan:
  • 500 Test plans
  • 10,000 Test cases
  • 3,000 Test cases
  • 3,000 Test runs
  • 1,000 Test runs

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have a set of video tutorials along with a knowledge base.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add as many users as you wish along with defining custom roles.

  • Does this service offer an API?
  • Yes, there is a REST API.

  • Does this service integrate with any other apps?
  • Yes, integrates with the leading issue tracking tools so that a ticket is automatically created whenever a test fails.

  • What are some applications this service is commonly used in tandem with?
  • Software, Mobile Apps, Websites

  • What platforms does this service support?
  • Web and all modern web browsers across desktop and tablets.

  • What is this service generally used for?
  • Software testing and test case management.

  • Who are the main user groups of this service?
  • Small to medium sized businesses.

Publisher:

Founded:
-
Based in:
Toronto
Employees:
51-200
Likes:
432
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
4.31k
Followers:

Other:

Who uses Fiix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses TestLodge
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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