Compare Fiix vs Freshdesk vs Orangescrum

Fiix

CMMS
 (60)
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Crozscore:

84%
what is this?
80%
31%
no significant changes

Crozscore:

86%
what is this?
80%
58%
no significant changes

Crozscore:

80%
what is this?
72%
33%
interest rising
Fiix screenshot view 4 more Freshdesk screenshot Orangescrum screenshot view 4 more

Software Description:

Fiix is cloud-based maintenance and asset management software that organizes, tracks, and schedules your maintenance activities. Faster. Better. For less.

Its maintenance and asset management software has helped thousands of customers globally establish preventive maintenance strategies. Completely customizable, mobile, and instantly available through the cloud, Fiix is a flexible solution for organizations of all sizes. Find out more on our website.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Orangescrum is a simple Project management & Collaboration tool that brings all your teams on a single platform. It facilitates quick task management, time tracking & end to end project planning. Associated transparency and visibility to multiple projects helps high performing teams to accomplish more with helpful features such as - Kanban View, Gantt Chart, In-App Chat, Time Log, Resource Mgmt., Invoicing. It is a SaaS & an Open Source offering with dedicated support.

Features:

  • Data Import
  • API
  • Data Export
  • External Integrations
  • Notifications
  • Inventory Tracking
  • Scheduling
  • Dashboard
  • Calendar Management
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Time Management
  • Billing/Invoicing
  • Data Import
  • Data Export
  • Expense Tracking
  • Budgeting
  • Multi-User
  • Notifications
  • API
  • Task Scheduling/Tracking
  • External Integrations
  • Scheduling
  • Calendar Management
  • Gantt Charts
  • Project Management

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

    No key features associated with this application.

Basic

$35.00
1 user(s) / month

Professional

$55.00
1 user(s) / month

Enterprise

$95.00
1 user(s) / month

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Startup

$9.00
10 user(s) / month
Included in plan:
  • Storage limit 5 GB

Basic

$29.00
20 user(s) / month
Included in plan:
  • Storage limit 15 GB

Standard

$49.00
30 user(s) / month
Included in plan:
  • Storage limit 30 GB

Corporate

$129.00
100 user(s) / month
Included in plan:
  • Storage limit 100 GB

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Help Desk, User Manual, Email Support, Skype Support, Live Chat Support, Video Tutorial

  • Does this service offer an API?
  • API, Mobile API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • PHP

  • What platforms does this service support?
  • All platforms like Linux, CentOS, Windows, Mac, Ubuntu, NGINX

  • Does this service integrate with any other apps?
  • Slack, Google Drive, Dropbox

  • What is this service generally used for?
  • Project Management Service

  • Who are the main user groups of this service?
  • Small, medium, large business, freelancer, professionals.

Publisher:

Founded:
-
Based in:
Toronto
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
19.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Fiix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Orangescrum
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian, Spanish
Regional Restrictions:
No restrictions.
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