Compare FieldSumo vs FieldAware vs ServiceMax

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Crozscore:

61%
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100%
16%
interest falling

Crozscore:

81%
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87%
34%
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Crozscore:

88%
what is this?
90%
42%
interest rising
FieldSumo screenshot view 2 more FieldAware screenshot view 3 more ServiceMax screenshot view 5 more

Software Description:

FieldSumo is a cloud based field management software that you can use to optimise your mobile workforce. Designed to work best for service companies, our platform is accessible through our website and mobile apps.

The product features include:

  • Task management with details such as services to be performed, customer and location
  • Sending quotes and invoices to directly customers
  • Payment management
  • Proof of delivery (signature) collection
  • Booking/job image collection
  • Booking/job management
  • Location tracking
  • Route optimisation

It helps to save yourself 8+ working hours every week:

  • Track quotes and close sales
  • Improve customer satisfaction
  • Never lose your invoices
  • Increase the number of jobs you take
  • Optimise route to decrease fuel costs
  • Track your staff

Software Description:

FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Features:

  • Notifications
  • Route Optimization
  • Customer Management
  • Multi-User
  • Travel Management
  • Contact Management
  • Data Import
  • Inventory Tracking

Features:

  • Travel Management
  • Gantt Charts
  • Data Import
  • Data Export
  • API
  • Billing/Invoicing
  • Scheduling
  • Customer Management
  • History/Version Control
  • Inventory Tracking
  • Notifications
  • Task Scheduling/Tracking

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Summary:

    No key features associated with this application.

Summary:

  • Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.

  • Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.

  • Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.

  • Tasks List: Tasks can be created, filtered, imported, exported, and printed.

  • PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Free

Free
Included in plan:
  • 1 user account
  • All basic features
  • Limited advanced features
  • No SMS/messaging

Medium

$49.00
10 user(s) / month
Included in plan:
  • 10 user accounts
  • All basic features
  • All advanced features
  • $19/month each extra user (paid yearly)

Unlimited

$149.00
unlimited user(s) / month
Included in plan:
  • Unlimited user accounts
  • All basic features
  • All advanced features

Pricing:

  • Credit card required: No
  • They have three pricing plans: Pro, Premium, and Enterprise.
    Starting price: $70.00/month.
    Free trial available.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.

  • What is this service generally used for?
  • It is generally used as field service management solution.

  • What platforms does this service support?
  • It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently is used with NetSuite.

  • Does this service integrate with any other apps?
  • FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.

  • Does this service offer an API?
  • FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.

  • Does this service offer guides, tutorials and or customer support?
  • They provide videos, webinars, eBooks, and online support.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2009
Based in:
Plano
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
Followers:

Other:

Who uses FieldSumo
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Spanish, Italian, Japanese
Regional Restrictions:
No restrictions.
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