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About FieldAware

FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.

About WorkWave Service

WorkWave Service is a cloud-based office management software and mobile workforce management solution for the field service industry.
It provides services that help companies manage core business processes including:

  • Invoicing
  • Payment processing
  • CRM
  • Scheduling
  • Route optimization
  • Material & inventory management
  • Estimating & job costing
  • Business Review Generation
  • Marketing Automation
  • Lead Management

The WorkWave Service mission is to help our customers grow and reach their full potential in their marketplaces and beyond.

About FeetPort

FeetPort empowers any organization to digitize the working of their field force. From marking attendance to geolocation tracking, Employee location tracking, Field Force Task Management and beyond, FeetPort has got it all built-in. The web-based admin console enables you to create customised forms which can replace their paper-based versions and capture information directly on the touch-based mobile interface. These dynamic forms can be used in

  • Marketing Visits
  • Public Surveys
  • Physical Audits
  • Security
  • Safety Checks
  • Verification & Inspection
  • Sales Calls (with Order Management)

In short, you can redesign any process with FeetPort. If paper replacement and maximization of efficiency is what you're thinking about - you've come to the right place.

Visit our website to read through the complete plethora of features available in the FeetPort suite of apps. A brief of them are listed here below:

★ Dynamic Forms

  • Text Boxes, Dropdowns, Sliders, Radio, Multi-select & Barcode / QR Code scanners
  • Retreive info faster than you can type

☆ Capturing Proof

  • Capture Images, Signatures & Audio clips
  • Stored securely on App storage without access to WhatsApp/Gallery

★ Task Allocation

  • Upload an Excel to the Console
  • Allocate manually or automatically by mapping areas for employees

☆ Claims Management

  • Use FeetPort to keep tabs on the Travel allowance for employees
  • Submission of travel bills
  • Track of mobile phone calls and messages

★ Mobile Usage

  • Pick which apps are allowed and disallowed during working hours and the same will happen on the devices
  • You can tweak as per employee hierarchy

☆ Location Tracking

  • Track position using GPS/Cell Tower & Internet
  • Play the tracking animation with battery & weather updates
  • Get in-depth handset review in case someone mocks location

★ Customized Reports

  • Get output in PDFs, Excel & more
  • Visualise the performance of your team with Bar, Line, Pie Charts and Heatmaps!
  • We also design custom reports for you - message us!

☆ Integration

  • FeetPort works with Biometric devices for Aadhaar authentication
  • Integrates seamlessly with your CRM/ERP using JSON web services
  • Wireless Printers for receipts etc. and even Oximeters for pulse checking
  • Connect any Bluetooth interface with ease and we'll show you metrics to smoothen the working

★ Communication Center

  • Setup triggers for messages
  • Send messages to anyone via SMS, Email or Push Notifications

☆ Geo Attendance

  • Setup attendance with selfie, Geo Location, Face or Voice Recognition
  • Marking automatically happens on a map basis the shift timing e.g. 9am to 6pm

★ Configuration

  • Make direct calls from FeetPort
  • Navigate using Google Maps to your customer location with a tap!
  • FeetPort works OFFLINE too - by saving all data locally and syncing when network is available again

☆ Order Management

  • Sales team can take orders and generate invoices on the go
  • Invoices can be automagically mailed to your new clients with ease :)

◉ WHAT ELSE?

  • FeetPort works online & offline
  • FeetPort is network agnostic - throw anything from 2G / 3G / 4G or Wifi
  • Authenticate using your own servers with LDAP / SAML protocols

◉ HOW RELIABLE?

  • 2 step user login process
  • Secure Session Management
  • Device Mapping to Users doesn't allow anyone to access using a 2nd device. Yeah!
  • Strong firewall with single IP access only keeps data secure

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Summary

  • Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.

  • Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.

  • Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.

  • Tasks List: Tasks can be created, filtered, imported, exported, and printed.

  • PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.

Summary

  • Field Service Management: Improves the day-to-day operations of business by providing a single system of record that automates the entire processes.

  • Fleet Management: It includes Intelligent route optimization solution and GPS solutions.

  • Marketing: Full range of marketing solutions including website design and hosting, SEO, Search Engine Marketing, social media, and more.

Summary

  • Works Online & Offline

  • Order Management

  • Geo-Attendance

  • Wide Integration

  • Communication Centre

  • Customised Reports

  • Location Tracking

  • Mobile Usage

  • Claims Management

  • Dynamic Forms

  • Task Allocation

  • Proof Capture

Pricing

  • Credit card required: No
  • They have three pricing plans: Pro, Premium, and Enterprise.
    Starting price: $70.00/month.
    Free trial available.

Pricing

  • Credit card required: No
  • Pricing on request.

Pricing

Troop

$3.00
1 user(s) / month
Included in plan:
  • Activity Formats
  • Task Management
  • Bulk Task Upload
  • GPS Tracking
  • Upload Images/Audio
  • Selfie Attendance

Crew

$7.00
1 user(s) / month
Included in plan:
  • Everything in Troop +
  • Task Validations
  • Hierarchy & Territories
  • Follow Up Tasks
  • Order Management
  • Task Scoring
  • Upload Video/Digital Signatures

Crowd

$10.00
1 user(s) / month
Included in plan:
  • Everything in Crew +
  • Workflow Creation
  • Task Timeline
  • Hybrid Form Interfaces
  • Automatic Task Allocation
  • Turnaround Time Calculation
  • Task Scheduling

Club

$14.00
1 user(s) / month
Included in plan:
  • Everything in Crowd +
  • External Server Linkage
  • Task Deduplication (Dedup)
  • Task Tube Management
  • Scan with OCR
  • API Integration
  • Unlimited Form Fields

FAQs

    Who are the main user groups of this service?
  • FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.

  • What is this service generally used for?
  • It is generally used as field service management solution.

  • What platforms does this service support?
  • It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently is used with NetSuite.

  • Does this service integrate with any other apps?
  • FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.

  • Does this service offer an API?
  • FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.

  • Does this service offer guides, tutorials and or customer support?
  • They provide videos, webinars, eBooks, and online support.

FAQs

    Who are the main user groups of this service?
  • Main users of this solution are field service companies.

  • What is this service generally used for?
  • It is used as a fleet management, office management and mobile workforce management solution.

  • What platforms does this service support?
  • WorkWave is a cloud-based service. Mobile version is run on native mobile apps.

  • Does this service integrate with any other apps?
  • It provides GPS Integration.

  • Does this service offer an API?
  • There is an API available.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: documentation, webinars and live online support.

FAQs

    What platforms does this service support?
  • Any browser for desktop users and native Android smart phones.

  • Does this service offer guides, tutorials and or customer support?
  • We offer video tutorials and email/ticket-based online support from 9:30am – 6:30pm IST across all our plans. Telephonic Support is available only across select plans.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can customize the whole hierarchy as per your companies structure.

  • Does this service offer an API?
  • Yes, we have RESTful APIs available which can be easily configured within your ERM/CRM. These are available only across some plans of FeetPort.

  • Who are the main user groups of this service?
  • FeetPort is a workforce management system that helps streamline any kind of field-based process in an organization. Benefits of FeetPort can be leveraged in any business that has a field force.

  • What is this service generally used for?
  • Field Force Automation can benefit any organization with a sizeable field workforce to manage their teams better. By maximizing the utilization of resources, you increase revenue, minimize expenses, and improve customer experience immensely. This along with Location Tracking is a huge winner for companies looking to have control over their teams. FeetPort provides you all these benefits from Day 1.

Vendor Information

Founded:
2009
Based in:
Plano
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Regional Restrictions:
No restrictions.

Other

Who uses WorkWave Service
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses FeetPort
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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