Compare FieldAware vs SuccessWare 21

About FieldAware

FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.

About SuccessWare 21

SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.

Features

• API
• Calendar Management
• Contact Management
• Customer Management
• Data Export
• Data Import
• External Integrations
• Lead Management
• Multi-User
• Notifications
• Scheduling
• Task Scheduling/Tracking
• Timesheets
• Travel Management
• Route Optimization
• Mobile App
• Fleet Management
• Map Visualization
• Appointment Scheduling

Features

• API
• Calendar Management
• Contact Management
• Customer Management
• Data Export
• Data Import
• External Integrations
• Lead Management
• Multi-User
• Notifications
• Scheduling
• Task Scheduling/Tracking
• Timesheets
• Travel Management
• Route Optimization
• Mobile App
• Fleet Management
• Map Visualization
• Appointment Scheduling

Summary

• Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.

• Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.

• Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.

• Tasks List: Tasks can be created, filtered, imported, exported, and printed.

• PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.

Summary

• Scheduling & Routing: GPS Tracking; Interactive Map.

• Business Intelligence: Custom Reports; Time Spent on a Job.

• Billing Features: Payments

• Customer Management: Contact Database; Contact Management.

• Mobile: SMS Messages

• Resource Management: Inventory Tracking; Mobile Device Management.

Pricing

• Credit card required: No

• They have three pricing plans: Pro, Premium, and Enterprise.
  Starting price: $70.00/month.
  Free trial available.

FAQs

Who are the main user groups of this service?

• FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.

What is this service generally used for?

• It is generally used as field service management solution.

What platforms does this service support?

• It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.

What are some applications this service is commonly used in tandem with?

• This service is most frequently is used with NetSuite.

Does this service integrate with any other apps?

• FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.

Does this service offer an API?

• FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.

Does this service offer guides, tutorials and or customer support?

• They provide videos, webinars, eBooks, and online support.

FAQs

Who are the main user groups of this service?

• This is management software mainly for Plumbes, Electricians & HVAC contractors.

What is this service generally used for?

• SuccessWare 21is used as a complete business management solution for residential service companies.

What platforms does this service support?

• SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.

Does this service offer guides, tutorials and or customer support?

• They provide phone and email support.

Vendor Information

Vendor Information

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• Startups
• SMEs
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