FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.
About SuccessWare 21
SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.
About ServiceTrade
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.
Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.
ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.
ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.
Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.
Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.
Tasks List: Tasks can be created, filtered, imported, exported, and printed.
PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.
FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.
What is this service generally used for?
It is generally used as field service management solution.
What platforms does this service support?
It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.
What are some applications this service is commonly used in tandem with?
This service is most frequently is used with NetSuite.
Does this service integrate with any other apps?
FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.
Does this service offer an API?
FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.
Does this service offer guides, tutorials and or customer support?
They provide videos, webinars, eBooks, and online support.
FAQs
Who are the main user groups of this service?
This is management software mainly for Plumbes, Electricians & HVAC contractors.
What is this service generally used for?
SuccessWare 21is used as a complete business management solution for residential service companies.
What platforms does this service support?
SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.
Does this service offer guides, tutorials and or customer support?
They provide phone and email support.
FAQs
Does this service offer guides, tutorials and or customer support?
We have a robust Help Center that we're constantly updating at support.servicetrade.com.
Does this service offer multi-user capability (e.g. teams)?
Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.
Who are the main user groups of this service?
Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.
What platforms does this service support?
Any browser for desktop users, and native iOS and Android apps
Does this service offer an API?
Yes! ServiceTrade's open API can be found on our website.
Does this service integrate with any other apps?
Intacct
QuickBooks
Salesforce
Slack
Web forms
MailChimp
...and hundreds of others through Zapier
What are some applications this service is commonly used in tandem with?
ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.
Our Service Review integration makes valuable online customer reviews part of the service visit.
What is this service generally used for?
ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.
We have a small team of dedicated Field Service Management (FSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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