FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.
About WorkWave Service
WorkWave Service is a cloud-based office management software and mobile workforce management solution for the field service industry.
It provides services that help companies manage core business processes including:
Invoicing
Payment processing
CRM
Scheduling
Route optimization
Material & inventory management
Estimating & job costing
Business Review Generation
Marketing Automation
Lead Management
The WorkWave Service mission is to help our customers grow and reach their full potential in their marketplaces and beyond.
About FieldOne
FieldOne is an innovative, secure and scalable service management platform, providing real-time mobility across every major device. It is trying to address the complex challenges their customers face in managing enterprise field service organizations.
This solution an integrated automated routing engine, powerful but simple to configure WEB portals, Integrated Voice Response (IVR) and a centralized mobility management platform.
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.
Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.
Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.
Tasks List: Tasks can be created, filtered, imported, exported, and printed.
PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.
Summary
Field Service Management: Improves the day-to-day operations of business by providing a single system of record that automates the entire processes.
Fleet Management: It includes Intelligent route optimization solution and GPS solutions.
Marketing: Full range of marketing solutions including website design and hosting, SEO, Search Engine Marketing, social media, and more.
Summary
Billing & Invoicing
Call Center Management
Contract Management
Dispatch Management
Inventory Control
Job Management
Pricing
Credit card required: No
They have three pricing plans: Pro, Premium, and Enterprise.
Starting price: $70.00/month.
Free trial available.
Pricing
Credit card required: No
Pricing on request.
FAQs
Who are the main user groups of this service?
FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.
What is this service generally used for?
It is generally used as field service management solution.
What platforms does this service support?
It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.
What are some applications this service is commonly used in tandem with?
This service is most frequently is used with NetSuite.
Does this service integrate with any other apps?
FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.
Does this service offer an API?
FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.
Does this service offer guides, tutorials and or customer support?
They provide videos, webinars, eBooks, and online support.
FAQs
Who are the main user groups of this service?
Main users of this solution are field service companies.
What is this service generally used for?
It is used as a fleet management, office management and mobile workforce management solution.
What platforms does this service support?
WorkWave is a cloud-based service. Mobile version is run on native mobile apps.
Does this service integrate with any other apps?
It provides GPS Integration.
Does this service offer an API?
There is an API available.
Does this service offer guides, tutorials and or customer support?
It offers: documentation, webinars and live online support.
FAQs
Who are the main user groups of this service?
It is ideally suited to midsize-large businesses with dozens, hundreds, or even thousands of field technicians.
What is this service generally used for?
FieldOne is used as a software solution for field service companies.
What platforms does this service support?
Platform: Online, On Premise, Mobile.
Does this service integrate with any other apps?
There is QuickBooks Integration available.
Does this service offer guides, tutorials and or customer support?
Their support team can be reached via email or via phone.
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