Compare FieldAware vs PARiM vs Astea

FieldAware 19 ratings Field Service Management (FSM)	PARiM 21 ratings Workforce Management	Astea 1 ratings Field Service Management (FSM)
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Crozscore 82% what is this? User Happiness: 77% Press Buzz: 36% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 88% Press Buzz: 40% User Trend: no significant changes	Crozscore 67% what is this? User Happiness: 60% Press Buzz: 39% User Trend: interest falling
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About FieldAware FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service. It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done. All-in-one field service management solution that field workers can literally carry in their pockets.	About PARiM PARiM's cloud-based, workforce management software solution combines easy to use functionality with great agility, flexibility and the ability to tailor the system for your organization. You can manage both staff and subcontractors. The system allows you to schedule or rota staff by site or event. It tracks and manages employee information, holidays & absences, certificates & training, visa & passport information and expiry, company assets (e.g uniforms ), etc.	About Astea Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
Features API Calendar Management Contact Management Customer Management Data Export Data Import External Integrations Lead Management Multi-User Notifications Scheduling Task Scheduling/Tracking Timesheets Travel Management Route Optimization Mobile App Fleet Management Map Visualization Appointment Scheduling	Features 2-Factor Authentication 360 Degree Feedback API Application Tracking Attendance Tracking Batch Permissions & Access Budgeting Calendar Management Dashboard Data Export Data Import Data Visualization Employee Database Employee Incentive Management Employee Onboarding Expense Tracking External Integrations Feedback Management Forecasting Multi-User Notifications Onboarding Payroll Project Management Scheduling Timesheets Travel Management Vacation & Absence Calendar Time Management Employee Engagement	Features API Calendar Management Contact Management Customer Management Data Export Data Import External Integrations Lead Management Multi-User Notifications Scheduling Task Scheduling/Tracking Timesheets Travel Management Route Optimization Mobile App Fleet Management Map Visualization Appointment Scheduling
Summary Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window. Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time. Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location. Tasks List: Tasks can be created, filtered, imported, exported, and printed. PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.	Summary Track Certificate Expiry Shift & Rota Planning Tracks Employee Details Manage Holidays & Absences Record & Track Company Assets Multi User Absence Tracking and Vacation Calendar Employee Database Extensive Reporting inc Payroll, Timesheets, Absences, Problems, Revenue Bulk Import for Staff, Sites/Locations and if applicable Clients	Summary Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management. Streamline Workflow: Provides improvements in streamlining processes and work order management. Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage. Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty. Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Pricing Credit card required: No They have three pricing plans: Pro, Premium, and Enterprise. Starting price: $70.00/month. Free trial available.	Pricing Compact $64.00 for up to 250 users Included in plan: 250 users 2000 scheduled hours 100 shift patterns 5 work and rest time rules 5 cancellation reasons and tracking SMS and email notifications Free mobile apps Shift reminders Availability management Shift application process Unlimited admin accounts 25 departments 5 people classifications Configurable people list Staff invitation and registration Document management Birthday and work anniversary reminders Qualification and certificate tracking Holiday calendar Custom leave types 3-way holiday tracking Payroll export Pay rules Expenses Subcontractor management Fully functional weekly and monthly scheduling calendars 100 shift patterns Client management Invoicing report Standard charge rules Client access portal Business $119.00 for up to 500 users Included in plan: 500 users Fully functional weekly, monthly, quarterly scheduling calendars Advanced scheduling tools 10 work and rest time rules 10 cancellation reasons and tracking 200 shift patterns Configurable shifts list SMS and email notifications Free mobile apps Shift reminders Availability management Shift application process Job and project scheduling Unlimited admin accounts 50 departments 10 people classifications Configurable people list Staff invitation and registration Document management Birthday and work anniversary reminders Qualification and certificate tracking Holiday calendar Custom leave types 3-way holiday tracking Payroll export Advanced pay rules Bank holiday rules Overtime calculation Client management Invoicing report Advanced charge rules Client access portal Staff requirements requests (requires Events module) Subcontractor management Advanced subcontractor pay rules Statement of work Free NFC & iBeacons check-in module Professional $194.00 for unlimited users Included in plan: Unlimited users Fully functional weekly, monthly, quarterly scheduling calendars Advanced scheduling tools Unlimited shift patterns Unlimited work time rules Unlimited cancellations and tracking Configurable shifts list SMS email notifications Shift reminders Availability management Shift application process Job and project scheduling Unlimited admin accounts Unlimited departments Birthday and work anniversary reminders Qualification and certificate tracking Holiday calendar Custom leave types 3-way holiday tracking Payroll export Advanced pay rules Bank holiday rules Overtime calculation Custom pay periods Client management Invoicing report Client access portal Advanced charge rules Staff requirements requests Subcontractor management Advanced subcontractor pay rules Statement of work
FAQs Who are the main user groups of this service? FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services. What is this service generally used for? It is generally used as field service management solution. What platforms does this service support? It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android. What are some applications this service is commonly used in tandem with? This service is most frequently is used with NetSuite. Does this service integrate with any other apps? FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming. Does this service offer an API? FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems. Does this service offer guides, tutorials and or customer support? They provide videos, webinars, eBooks, and online support.	FAQs Does this service offer multi-user capability (e.g. teams)? Yes. There is no limit to the number of users and people logging in from multiple locations. Does this service offer guides, tutorials and or customer support? Yes, we offer free initial training, PDF user manuals, video tutorials, and an in-program tour that highlights sections of the system, describes the features and explains how to use them. What platforms does this service support? Web application that works across all main desktop operation systems. Native mobile apps for both Android and iOS platforms. What is this service generally used for? Managing staff, their shifts, schedules, certificates, absences as well as time & attendance. Does this service offer an API? We have started to build this. We have managed to integrate PARiM with our own accounts package 'Zero' so we are on the way with this. The .csv-exports currently allow for import into payroll or accounts packages. Does this service integrate with any other apps? We have already integrated Twilio into our system. See above - we are working on this. Next to come will be accounts and payroll packages then screening and vetting, then Pandadoc. What are some applications this service is commonly used in tandem with? Accounts packages, payroll packages, etc. Who are the main user groups of this service? Event and security companies, companies that supply medics for events, staffing companies, manufacturing, vets, farm shops. We also have clients from other industries, as we just won the Finnish cleaning company SOL and the London-based travel concierge company Airportr.	FAQs Who are the main user groups of this service? Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting. What is this service generally used for? It is mainly used for field service management. What platforms does this service support? It is web-based service, with mobile apps for Android and iPhone. Does this service integrate with any other apps? It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more. Does this service offer an API? It offers an API. Does this service offer guides, tutorials and or customer support? It offers: Online Support, Phone Support, Case Studies, Webinars.
Vendor Information Founded: 2009 Based in: Plano Employees: 51-200 Likes: Followers: 2.56k	Vendor Information Founded: 2013 Based in: London Employees: 11-50 Likes: Followers:	Vendor Information Founded: - Based in: Horsham Employees: - Likes: Followers:
Other Regional Restrictions: No restrictions.	Other Who uses PARiM Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Estonian, Russian Regional Restrictions: No restrictions.	Other Who uses Astea SMEs Enterprises Regional Restrictions: No restrictions.