FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, through better customer service.
It leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done.
All-in-one field service management solution that field workers can literally carry in their pockets.
About Astea
Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About ClassJuggler
ClassJuggler is an affordable online customer/class management solution for class-based & schedule-based businesses; packed with features to simplify how you run your class-based business. Ideal for swim schools, K12 programs, fitness class programs, dance studios, tennis camps, cheerleading camps, gymnastics schools, martial arts dojos, and more!
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Features
Accounts Payable
Accounts Receivable
API
Batch Permissions & Access
Budgeting
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Payroll
Project Management
Scheduling
Supplier Management
Tax Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
Scheduling and Dispatch: FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window.
Mobile Time Tracking: It tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time.
Mobile Quote Generation: Enables field technicians to create quotes for additional parts or services even while at the customer’s location.
Tasks List: Tasks can be created, filtered, imported, exported, and printed.
PDF Forms: A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete.
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Summary
Cloud-based customer management
Class and classroom management features
Robust student/family/instructor management
Customer e-mail communications features
Easy-yet-powerful reporting tools for business intelligence
Online customer self-service tools including bill-pay and class registration
Free online and phone support
Pricing
Credit card required: No
They have three pricing plans: Pro, Premium, and Enterprise.
Starting price: $70.00/month.
Free trial available.
FAQs
Who are the main user groups of this service?
FieldAware is for any business with 20 to 10,000 field workers offering onsite commercial services.
What is this service generally used for?
It is generally used as field service management solution.
What platforms does this service support?
It is cloud-based service. FieldAware native apps are available for the iPhone, iPad and Android.
What are some applications this service is commonly used in tandem with?
This service is most frequently is used with NetSuite.
Does this service integrate with any other apps?
FieldAware currently integrates with NetSuite and QuickBooks, and many more integrations are coming.
Does this service offer an API?
FieldAware’s API is designed to simplify the process of integrating our system with existing accounting, ERP, CRM and other business systems.
Does this service offer guides, tutorials and or customer support?
They provide videos, webinars, eBooks, and online support.
FAQs
Who are the main user groups of this service?
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes. We have #1-rated customer support in independent surveys. We have free phone and e-mail support, and a growing collection of YouTube how-to videos to help you get the most from ClassJuggler.
What platforms does this service support?
ClassJuggler is cloud-based, available to you on any mobile or desktop device, and from anywhere. You log in to the product from any browser on Mac or PC or mobile platforms.
Does this service offer multi-user capability (e.g. teams)?
Yes! You can have many administrative users and countless customers on ClassJuggler at the same time.
What are some applications this service is commonly used in tandem with?
Merchant processing tools, and used on your website, with interfacing for class listings, class registration, account setup, account management, and bill payment.
What is this service generally used for?
ClassJuggler is an affordable cloud-based customer and class management solution for all kinds of class-based and schedule-based businesses. ClassJuggler is packed with features to simplify how you run your business, such as class scheduling, student/family/instructor management, robust email tools, easy-yet-powerful reporting tools, invoicing, online bill pay & customer self-service, free online/phone support, & tons more. Sign up today: first 30 days free!
Who are the main user groups of this service?
Class-based businesses benefit most directly from ClassJuggler's features, particularly businesses that offer recurring classes and events. This includes dance studios, gymnastics schools, cheer camps, after-school programs, K-12 private schools, martial arts dojos, swim schools, athletics programs, art schools/classes etc.
We have a small team of dedicated Field Service Management (FSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 3 more
view 4 more
view 2 more
