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About Field Force Tracker (FFT)

Field Force Tracker (FFT) is an award winning, very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with nearly 15 years of development efforts behind it. It is used by thousands of service businesses in 30+ countries to run their day to field service and sales operations. Besides extensive system functionality and many industry specific extensions, it is offers very powerful mobile applications for the field service industry.

Field Force Tracker is Web-based, Cloud hosted Field Service Management Software. It will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line.

With it, you can quickly schedule jobs, dispatch right employees, collect accurate information about job completions, manage parts' inventory, and invoice faster for the services provided. Field Force Tracker makes it easy for you to eliminate waste, get more done in less time and become a more profitable service business. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses.

With Field Force Tracker, you can Automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Time-sheets and Everything in Between. Field employees can use our feature rich, most advanced yet simple to use Mobile Apps on iPhone and Android Phones to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you!

It supports features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. The available programming interface makes it easy to link our system with other systems and call center software.

The system is highly scalable and flexible, making it a great choice for any size company whether you have one user or hundreds of users. We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities.

Some of the main features are:
- Client Management
- Dispatching & Scheduling of Field Personnel
- Work order Management
- Employee Location Tracking
- Job Time sheets
- Daily Clock in-Clock Out
- Invoices
- Quotes Management
- Inventory Management
- Service Contracts
- Warranty Management
- Installed Client Assets/ Products Management
- Company Asset Management
- Web Service Tickets
- Client Service Portal
- Sales Lead Management
- Customer Feedback
- QuickBooks / Sage Sync
- And many more features

About Advanced Field Service Management

Advanced Field Service Product Details:

The Advanced Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Manager, WorkHub and InfoSuite.

These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management.

Today over 40,000 field-based workers across a broad range of industries, worldwide, rely on Advanced's Field Service software to deliver exceptional service to their customers. Their market-leading position has been earned through meticulous focus, innovation, expert knowledge and a culture that drives them to be the very best at what they do.

Features

  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

Features

  • API
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

Summary

    No key features associated with this application.

Summary

  • Field Workforce Automation

  • Dynamic Resource Scheduling

  • Job Scheduling Solutions

  • Workflow Management Solutions

  • Mobile Workforce Solutions

  • Field Service Management Solutions

  • Configurable Software

  • Threat Management Software

Pricing

Dynamic Resource Scheduling Core

$8.40
50 user(s) / month
Included in plan:
  • Real-Time Management
  • Dynamic Scheduling
  • Street Level Mapping

FAQs

    What platforms does this service support?
  • Main system is cloud based and any browser can be used to access the system features from any device. Android and iPhone apps are available for the field users.

  • Does this service offer guides, tutorials and or customer support?
  • All - we offer full support, training , help videos and extensive user manuals.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - the system can be used by any number of subscriber users.

  • Who are the main user groups of this service?
  • Field Force Tracker is used largely by the businesses that are involved in servicing various kind of equipment such as HVAC Systems, Electrical Systems, Generators, Elevators, Photocopiers, Laser Engraving and wide variety of other industrial equipment.

  • What is this service generally used for?
  • With Field Force Tracker, you can Automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Timesheets and Everything in Between. Field employees can use our feature rich, most advanced yet simple to use Mobile Apps on iPhone and Android Phones to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you!

  • Does this service integrate with any other apps?
  • We integrate with QuickBooks and Sage Accounting Systems. Other interfaces are available too.

  • Does this service offer an API?
  • Yes - The system provide API and developer partner program to integrate with third party systems.

  • What are some applications this service is commonly used in tandem with?
  • System is self contained and does not require any other system.

FAQs

    Does this service offer guides, tutorials and or customer support?
    • Extensive User Group and Support Site
    • Resource Section Includes Datasheets, eBooks, Whitepapers
    • Regular Training Webinars
    • Support levels: 08:00 to 17:30 working days, Monday to Friday (extended hours and public holiday support available by arrangement and at additional cost)
    • Technical Account Managers and Cloud Support Engineers can be provided at additional cost
  • What are some applications this service is commonly used in tandem with?
    • Legasuite
    • Mobileiron
    • ThreatShield
  • What platforms does this service support?
  • Job Manager can be used on Smartphones and Tablet PC’s running Android, iOS, Tizen, Windows or Windows Phone, and can be utilized with most of the leading mobile device management platforms.

  • Does this service integrate with any other apps?
  • The software has been integrated with over 70 third party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.

  • Who are the main user groups of this service?
  • Industry Sectors: Social housing, Central Government, Local Government, Environmental Services, Healthcare, Retail, Field Service.

  • Does this service offer an API?
  • Yes, Kirona's open API is available for scheduling, all functions, controls, data entities and user interactions. For job management, all creation, workflow and content handling are supported via APIs. Please note this does not include ALL functions of the UI.

  • What is this service generally used for?
  • Kirona helps organizations to deliver exceptional field-based services in the most cost-effective way possible. They do this by providing a suite of Field Workforce Automation software that allows management of the end-to-end service processes and to seamlessly link field-based workers with central services.

    Clients gain multiple benefits from deploying their unique field workforce automation solutions, these include Increased Productivity, Reduced Costs, Improved Customer Service and Greater Management Insight & Control.

Vendor Information

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Vendor Information

Founded:
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Employees:
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Likes:
Followers:

Other

Who uses Field Force Tracker (FFT)
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Advanced Field Service Management
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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