Feedio is a tool that allows you to manage and collect customer requirements. It helps you to build an accurate product roadmap and work with your clients in a transparent manner. By creating a centralized forum for all requests, product owners can: - Easily collect feature requests, manage feedbacks centrally, keep everyone engaged with product updates.
It’s a simple way to gather feedback and generate new ideas from users.
Features like :
* Customisable Board
Integration with website widgets
Status update notifications
Voting option for roadmap prioritization
Stay up to date on your product features. Receive detailed notification whenever you ship something.
Try your hands on Feedio to build better products by surfacing the most relevant user feedback.
About Freshservice
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.
Freshservice provides an out-of-the-box, end-to-end consumer-grade experience that empowers employees to work anywhere, anytime. It provides efficiency and agility through AI (Artificial Intelligence) to create contextual and intelligent experiences. It powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs (Application Programming Interface) to extend and customize. Enterprises using Freshservice will realize higher ROI, efficiency, and effectiveness.
With Freshservice, you get:
IT Service Management
Accelerate service delivery with consumer-grade experiences, respond to changes faster, improve reliability, proactively predict and prevent issues, and experience an intuitive platform.
IT Operations Management
Streamline digital operations, filter noise and automate incident creation, escalation, and routing. Resolve issues faster with ML-powered insights and deliver uninterrupted IT services.
New-Gen Project Management
Plan, execute, and track projects better using a new-gen, integrated project management solution for IT services and project management to come together to deliver consistent business results.
Enterprise Service Management
Deliver uncompromised employee delight across the enterprise with a unified service management solution for both IT and business teams to provide fast, easy, and seamless employee services.
IT Asset Management
Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with modern ITAM for asset discovery and governance.
About Alloy Navigator
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.
Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.
Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.
Knowledge Base: Quick answers to all frequent queries.
Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.
Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.
Contract Management: Easy to manage IT contracts with Freshservice.
Summary
Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.
Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.
One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.
Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.
Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.
Does this service offer guides, tutorials and or customer support?
yes
Who are the main user groups of this service?
CXO's ,product managers
What are some applications this service is commonly used in tandem with?
Monday, product plan, Intercomm,Github
Does this service offer multi-user capability (e.g. teams)?
yes
What is this service generally used for?
Feedback management
Does this service integrate with any other apps?
Monday.com, Github
FAQs
Who are the main user groups of this service?
The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
What is this service generally used for?
Freshservice is used as a cloud-based ITIL service desk solution.
What platforms does this service support?
Online & native mobile apps.
Does this service integrate with any other apps?
Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Does this service offer an API?
Freshservice ServiceDesk has an API available for use.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
Does this service offer guides, tutorials and or customer support?
It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer guides, tutorials and or customer support?
We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.
What are some applications this service is commonly used in tandem with?
N/A.
Does this service offer multi-user capability (e.g. teams)?
Yes, Alloy Navigator offer multi-user accounts.
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.
Who are the main user groups of this service?
Small Business
Mid-Size Business
Large Enterprises
Public Administrations
Non Profits
Freelancers
What is this service generally used for?
Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.
What platforms does this service support?
Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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