Compare Feedbackify vs Sprout Social vs Nicereply

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Crozscore:

44%
what is this?
42%
interest falling

Crozscore:

90%
what is this?
88%
63%
interest falling

Crozscore:

80%
what is this?
88%
51%
interest falling
Feedbackify screenshot Sprout Social screenshot view 2 more Nicereply screenshot view 4 more

Software Description:

Feedbackify offers an easy-to-use "voice of customer" website feedback solution, which enables companies to engage with their customers at the point of need, in a secure private setting.

It's also a fantastic way for companies to be alerted to problems with their website, which may be stopping customers from completing their goals.

Software Description:

Sprout Social is a social media management platform that allows teams to collaborate and easily publish content across multiple social platforms and networks. Sprout Social also gives users a breakdown of detailed analytics allowing social media managers to track progress and see a return on efforts.

Sprout Social integrates with many other key platforms including Google Analytics, Zendesk, LinkedIn, Twitter, Facebook, Google+, and Uservoice.

Sprout Social’s collaborative platform ensures smarter, faster and more efficient social communications.

Software Description:

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Features:

Features:

Features:

Summary:

  • Be the first to know: Protect your brand by being the first to know about problems with your website.

  • Put your site visitors to work: Gather ideas and suggestions from your most valuable asset, your visitors.

  • Improve visitor satisfaction: Measure and improve visitor satisfaction by continuously listening.

Summary:

  • Monitor incoming social media messages.

  • Schedule posts for Twitter, Facebook, Google+ and LinkedIn.

  • Integrate with Zendesk, Google Analytics and UserVoice.

  • Collaborate with team members.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Pricing:

  • Credit card required: N/A
  • Starter: $19/month for 5 users.
    Pro: $49/month for 25 users.
    Business: $99/month for 75 users.
    Enterprise: price on request, more than 75 users.
    30-day trial period for any pricing plan.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support? (e.g. native mobile apps)
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Publisher:

Founded:
-
Based in:
London
Employees:
2-10
Likes:
Followers:
107

Publisher:

Founded:
2010
Based in:
Chicago
Employees:
51-200
Likes:
72.8k
Followers:
89.3k

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
665
Followers:
1.49k

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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