Compare Faveo Helpdesk vs Vision Helpdesk vs Vivantio

About Faveo Helpdesk

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

About Vision Helpdesk

Vision Helpdesk offers four customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

About Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

For more information, visit Vivantio.com.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

No key features associated with this application.

Summary

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Incident Management

• Knowledgebase Management

• Live Chat Software

Summary

• Flexible, reliable, trusted IT Service Management Software

• Built with ITIL standards at its core.

• Automation captures service data, tracks milestones and triggers meaningful action.

• Webhooks and APIs integrate Vivantio with core ITSM tools.

• Customizable self-help portals empower your customers and improve your service.

• Report on your true service team effort to highlight success and target areas of improvement.

Pricing

• Starting from: $37.00/month
• Credit card required: N/A

• Faveo Helpdesk is available in three flavors

  • Community edition
  • Pro Edition
  • Service Desk

Pricing

• Starting from: $42.00/month
• Credit card required: No

• Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

  Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

  Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

  Your customers and end users don’t need licenses to use your self-service web portal.

  • Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
  • Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
  • Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
  • The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
    

FAQs

Does this service integrate with any other apps?

• Yes we have various plugins integration available for different platforms

Does this service offer an API?

• Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

• Team, Department options avilable

What are some applications this service is commonly used in tandem with?

• Reseller Club
  Exotel
  Envato
  Podio
  LDAP

What platforms does this service support?

• Web
  Android
  iOS coming soon

What is this service generally used for?

• Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

• Customer support and tutorials available.

Who are the main user groups of this service?

• Faveo is industry agonist, mainly SME's are target audience.

FAQs

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs

Does this service integrate with any other apps?

• The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

Who are the main user groups of this service?

• The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.

Does this service offer guides, tutorials and or customer support?

• Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.

What is this service generally used for?

• A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.

Does this service offer an API?

• Yes, the Vivantio does offer an API

What platforms does this service support?

• The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

Does this service offer multi-user capability (e.g. teams)?

• Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

Vendor Information

Vendor Information

Vendor Information

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App