Compare Faveo Helpdesk vs Vision Helpdesk vs Vivantio

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

• Elect a delivery method: SaaS or on-premise. We support both.
• Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
• Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Features:

• API
• Lead Management
• Multi-User
• Notifications
• Dashboard
• Customer Management
• Calendar Management
• Data Export

Features:

• Scheduling
• Supplier Management
• Batch Permissions & Access
• Multi-User
• Project Management
• Third-Party Plugins/Add-Ons
• Calendar Management
• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• API
• Data Export
• Data Import
• Contact Sharing
• Email Integration
• External Integrations
• Scheduling
• Task Scheduling/Tracking
• Project Management
• Notifications
• Multi-User
• History/Version Control
• Gantt Charts
• Forecasting
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Document Comparison
• 2-Factor Authentication
• Customer Management
• Dashboard
• Data Visualization
• File Sharing
• Inventory Tracking
• Firewall
• File Transfer
• Anti-Virus
• Third-Party Plugins/Add-Ons

Summary:

No key features associated with this application.

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

• Flexible, reliable, trusted IT Service Management Software

• Built with ITIL standards at its core.

• Automation captures service data, tracks milestones and triggers meaningful action.

• Webhooks and APIs integrate Vivantio with core ITSM tools.

• Customizable self-help portals empower your customers and improve your service.

• Report on your true service team effort to highlight success and target areas of improvement.

Pricing:

• Starting from: $37.00/month
• Credit card required: N/A

• Faveo Helpdesk is available in three flavors

  • Community edition
  • Pro Edition
  • Service Desk

Pricing:

• Starting from: $40.00/month
• Credit card required: N/A

• Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

  Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

  Your customers and end users don’t need licenses to use your self-service web portal.

  • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
  • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
  • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

FAQs:

Does this service integrate with any other apps?

• Yes we have various plugins integration available for different platforms

Does this service offer an API?

• Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

• Team, Department options avilable

What are some applications this service is commonly used in tandem with?

• Reseller Club
  Exotel
  Envato
  Podio
  LDAP

What platforms does this service support?

• Web
  Android
  iOS coming soon

What is this service generally used for?

• Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

• Customer support and tutorials available.

Who are the main user groups of this service?

• Faveo is industry agonist, mainly SME's are target audience.

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App