Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
About Vision Helpdesk
Vision Helpdesk offers four customer service tools.
1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place.
2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.
3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.
4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Multi Channel Help Desk
Multi Brand Help Desk
Ticket Billing
Task Management
Help Desk Gamification and more..
Workflow Management
SLA and Escalation
Incident Management
Knowledgebase Management
Live Chat Software
Summary
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Pricing
Starting from: $37.00/month
Credit card required: N/A
Faveo Helpdesk is available in three flavors
Community edition
Pro Edition
Service Desk
Community
Free
Pro
$449.00
unlimited user(s) / year
Pricing
Starting from: $42.00/month
Credit card required: No
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
FAQs
Does this service integrate with any other apps?
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
What are some applications this service is commonly used in tandem with?
Social media: Facebook, Twitter, LinkedIn
Live chat: Userlike, Livechat Inc, Com100, Livezilla
Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
VOIP: Twillio
CMS: Joomla, WordPress, Drupal
Payment gateways: Paypal and Authorize.net
Billing software: WHMCS, Hostbill, Freshbooks
Email: Google Hosted emails, Exchange Servers and more
Does this service offer multi-user capability (e.g. teams)?
YES
Does this service offer guides, tutorials and or customer support?
YES
Who are the main user groups of this service?
Any business that wish to offer customer service support.
Does this service integrate with any other apps?
Vision Helpdesk integrates with several 3rd party apps
Does this service offer an API?
YES
What platforms does this service support?
Web Based Software and Mobile apps like IOS, Windows Phone and Android App
What is this service generally used for?
Managing customer support
Managing IT support
Task management
FAQs
Does this service integrate with any other apps?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Who are the main user groups of this service?
The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.
Does this service offer guides, tutorials and or customer support?
Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
What is this service generally used for?
A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.
Does this service offer an API?
Yes, the Vivantio does offer an API
What platforms does this service support?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Does this service offer multi-user capability (e.g. teams)?
Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:
1.48k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
107
Other
Who uses Faveo Helpdesk
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
Android
Languages:
English, German, Italian
Regional Restrictions:
No restrictions.
Other
Who uses Vision Helpdesk
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Android
WinPhone
Languages:
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.