Compare Faveo Helpdesk vs Vision Helpdesk vs HappyFox

Faveo Helpdesk 2 Support & Helpdesk	Vision Helpdesk 60 Support & Helpdesk	HappyFox 107 Support & Helpdesk
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Crozscore 77% what is this? User Happiness: 70% Press Buzz: 43% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 94% Press Buzz: 39% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 89% Press Buzz: 47% User Trend: interest rising
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About Faveo Helpdesk Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration. Faveo can also be customised according to requirement and we do undertake such request.	About Vision Helpdesk Vision Helpdesk offers four customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management. 4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.	About HappyFox This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated. It allows its users to organize better, assign the right email to the right person, respond faster and track everything. Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Incident Management Knowledgebase Management Live Chat Software	Summary Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need. Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform. Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system. Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Pricing Starting from: $37.00/month Credit card required: N/A Faveo Helpdesk is available in three flavors Community edition Pro Edition Service Desk Community Free Pro $449.00 unlimited user(s) / year		Pricing Credit card required: No Popular: $19 per staff / month Mighty: $29 per staff / month Fantastic: $49 per staff / month Enterprise: $69 per staff / month Free trial starts with Mighty plan.
FAQs Does this service integrate with any other apps? Yes we have various plugins integration available for different platforms Does this service offer an API? Yes, we have API's Does this service offer multi-user capability (e.g. teams)? Team, Department options avilable What are some applications this service is commonly used in tandem with? Reseller Club Exotel Envato Podio LDAP What platforms does this service support? Web Android iOS coming soon What is this service generally used for? Pre Sales(Enquiry Management) & Post Sales(Issue Management) Does this service offer guides, tutorials and or customer support? Customer support and tutorials available. Who are the main user groups of this service? Faveo is industry agonist, mainly SME's are target audience.	FAQs What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs Does this service offer an API? It offers an API. Who are the main user groups of this service? The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries. What is this service generally used for? HappyFox provides practical help desk solutions. What platforms does this service support? It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone. What are some applications this service is commonly used in tandem with? The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey. Does this service integrate with any other apps? HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools. Does this service offer guides, tutorials and or customer support? They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Nasik Employees: - Likes: Followers:	Vendor Information Founded: 2011 Based in: Irvine Employees: 11-50 Likes: Followers:
Other Who uses Faveo Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: English, German, Italian Regional Restrictions: No restrictions.	Other Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.