Compare Faveo Helpdesk vs LiveChat vs Zendesk

Faveo Helpdesk Support & Helpdesk (0)	LiveChat Customer Chat (27)	Zendesk Support & Helpdesk (139)
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Crozscore: 74% what is this? Press Buzz 29% User Trend interest rising	Crozscore: 90% what is this? User Happiness 89% Press Buzz 53% User Trend no significant changes	Crozscore: 86% what is this? User Happiness 78% Press Buzz 66% User Trend
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Software Description: Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration. Faveo can also be customised according to requirement and we do undertake such request.	Software Description: LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.	Software Description: Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Features: API Lead Management Multi-User Notifications Dashboard Customer Management Calendar Management Data Export	Features: Chat Dashboard Customer Management External Integrations Batch Permissions & Access Multi-User Notifications Google Apps Integration Lead Management Data Export Data Import Email Integration API Lead Scoring Third-Party Plugins/Add-Ons Scheduling File Sharing 2-Factor Authentication	Features: Chat Customer Management Email Integration
Summary: No key features associated with this application.	Summary: Tickets: Keeps the communication going and handles cases via tickets. Customization: Fine-tuning of the look and developing user's brand awareness. Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.	Summary: Multi-channel support: email, web, phone, chat, social media Flexible ticket management with automated workflow Customer facing web interface that you can easily brand Brings all your customer conversations into one place Time-saving tools like ticket views, triggers, and automations Robust reporting and advanced analytics
Pricing: Starting from: $37.00/month Credit card required: N/A Faveo Helpdesk is available in three flavors Community edition Pro Edition Service Desk Community Free Pro $449.00 unlimited user(s) / year	Pricing: Starting from: $16.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from: Starter - $16/seat/month Team - $33/seat/month Business - $50/seat/month Enterprise - $149/seat/month
FAQs: Does this service integrate with any other apps? Yes we have various plugins integration available for different platforms Does this service offer an API? Yes, we have API's Does this service offer multi-user capability (e.g. teams)? Team, Department options avilable What are some applications this service is commonly used in tandem with? Reseller Club Exotel Envato Podio LDAP What platforms does this service support? Web Android iOS coming soon What is this service generally used for? Pre Sales(Enquiry Management) & Post Sales(Issue Management) Does this service offer guides, tutorials and or customer support? Customer support and tutorials available. Who are the main user groups of this service? Faveo is industry agonist, mainly SME's are target audience.	FAQs: What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.	FAQs: No FAQs associated with this application.
Publisher: Founded: - Based in: - Employees: - Likes: Followers:	Publisher: Founded: - Based in: Wroclaw Employees: - Likes: 50.8k Followers: 16.6k	Publisher: Founded: 2007 Based in: San Francisco Employees: 1001-5000 Likes: 117k Followers: 73.8k
Other: Who uses Faveo Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: German, Italian, English Regional Restrictions: No restrictions.	Other: Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.	Other: Regional Restrictions: No restrictions.