Compare Faveo Helpdesk vs Lansweeper

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About Faveo Helpdesk

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

About Lansweeper

Target IP ranges, set up AD integrated scanning, specify crucial servers to be scanned on an interval, etc. Get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones and many other devices. A wealth of information on hardware as well as software is scanned and available for reporting.

Use the inventory to automatically deploy software and run command lines on the assets using the integrated deployment feature. Get the info, find the issues and pro-actively fix them. Simplify and automate day-to-day, time-consuming tasks or get an update on that global project you are running, Lansweeper offers you the tools.

Centralize all communication and integrate IT asset management with the Lansweeper Help Desk. One web console hosts a highly customizable, single-sign-on environment fit for any and all departments.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Summary

    No key features associated with this application.

Summary

  • Scan computers without having to deploy agents

  • Find all computers and devices in your network

  • Discover network devices

  • Find software installed in your network

  • Remotely make changes to scanned computers

  • Centralize all help desk communication

  • Scan multiple domains and Organizational Units

  • Scan and view SNMP device information

Pricing

  • Starting from: $37.00/month
  • Credit card required: N/A
  • Faveo Helpdesk is available in three flavors

    • Community edition
    • Pro Edition
    • Service Desk

Community

Free

Pro

$449.00
unlimited user(s) / year

FAQs

    Does this service integrate with any other apps?
  • Yes we have various plugins integration available for different platforms

  • Does this service offer an API?
  • Yes, we have API's

  • Does this service offer multi-user capability (e.g. teams)?
  • Team, Department options avilable

  • What are some applications this service is commonly used in tandem with?
  • Reseller Club
    Exotel
    Envato
    Podio
    LDAP

  • What platforms does this service support?
  • Web
    Android
    iOS coming soon

  • What is this service generally used for?
  • Pre Sales(Enquiry Management) & Post Sales(Issue Management)

  • Does this service offer guides, tutorials and or customer support?
  • Customer support and tutorials available.

  • Who are the main user groups of this service?
  • Faveo is industry agonist, mainly SME's are target audience.

FAQs

    Does this service integrate with any other apps?
  • If you install the Lansweeper database under the SQL Server database server, it is technically open to external interfaces.

  • Does this service offer an API?
  • Yes, a Help Desk API.

  • Does this service offer guides, tutorials and or customer support?
  • Free trial, Online knowledge base & Customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • System Administrators, IT Administrators, IT Managers.

  • What is this service generally used for?
  • Asset Management, Network Management, Network Inventory, Software Deployment, Help Desk & Ticketing.

Vendor Information

Founded:
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Employees:
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Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Faveo Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, German, Italian
Regional Restrictions:
No restrictions.

Other

Who uses Lansweeper
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

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