Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
About Freshservice
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
About NetDispatcher
REDUCE YOUR COSTS AND INCREASE PROFITS BY 20%
Field service management and office automation software for home improvement businesses
See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business.
But that admin work — if only you could automate it all away…
NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information.
Simple and Easy to Use Field Service Platform.
Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management.
Connect schedules between the office and field staff: records can be accessed with any mobile device by field personnel and office staff. Schedules are updated or canceled with instantaneous push notifications
Reduce errors and increase ROI: Paperwork can be a hassle to locate, and sometimes get lost. NetDispatcher puts all your critical customer information, billing records, and other documents in a safe, secure online database, easily accessed through a simple point and click interface.
Integrates with your current accounting software: NetDispatcher integrates with over 65 accounting packages. Connect Sage, QuickBooks, and many others out of the box
Fully customizable platform: Your business is unique, and NetDispatcher is built to suit the needs of your contracting business
No more double entry bookkeeping: Now you can finally update expenses and receipts once let software do the rest.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
No key features associated with this application.
Summary
Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.
Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.
Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.
Knowledge Base: Quick answers to all frequent queries.
Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.
Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.
Contract Management: Easy to manage IT contracts with Freshservice.
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
Who are the main user groups of this service?
The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
What is this service generally used for?
Freshservice is used as a cloud-based ITIL service desk solution.
What platforms does this service support?
Online & native mobile apps.
Does this service integrate with any other apps?
Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Does this service offer an API?
Freshservice ServiceDesk has an API available for use.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
Does this service offer guides, tutorials and or customer support?
It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer an API?
Yes we have a open API that each customer can use to connect other applications.
Does this service integrate with any other apps?
NetDispatcher integrates with many of the common CRM, accounting, ERP systems out of the box and offers a public API (Application Programming Interface) to enable fast link between systems. Sage, Microsoft NAV and Quickbooks are among the common one. We have over 70 different API connectors.
What platforms does this service support?
We hae a web application that supports any device that has a web broswer and data connection. We have all the same features as a mobile app like caching, offline mode and GPS. On our road map we have a IOS and Android app coming out also.
Who are the main user groups of this service?
We can work with any company that has a mobile work force. Usually when customers has over 5 trucks or 20 or more field service tech it makes sense to use our software. We have a domain experience in landscaping and HVAC
What are some applications this service is commonly used in tandem with?
Most common are Accounting programs like Quickbooks and Sage.
Does this service offer multi-user capability (e.g. teams)?
Yes we have multi-user support and sites for different business locations and crew base teams support.
What is this service generally used for?
We help schedule and dispatcher your field techs work order and track time in the field.
Does this service offer guides, tutorials and or customer support?
We have a online academy the users can use or we have web-based and onsite training avaible for a fee.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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