Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
Software Description
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
Software Description
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Features
API
Lead Management
Multi-User
Notifications
Dashboard
Customer Management
Calendar Management
Data Export
Features
Chat
Customer Management
Email Integration
Social-Media Integration
Notifications
Dashboard
Task Scheduling/Tracking
Billing/Invoicing
Analytics
Contact Management
Contact Sharing
External Integrations
Data Export
Third-Party Plugins/Add-Ons
Google Apps Integration
Multi-User
Data Import
Data Visualization
Scheduling
Features
API
Gamification
Inventory Tracking
Dashboard
Notifications
Scheduling
Task Scheduling/Tracking
Summary
No key features associated with this application.
Summary
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
Summary
Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.
Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.
Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.
Knowledge Base: Quick answers to all frequent queries.
Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.
Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.
Contract Management: Easy to manage IT contracts with Freshservice.
Pricing
Starting from: $37.00/month
Credit card required: N/A
Faveo Helpdesk is available in three flavors
Community edition
Pro Edition
Service Desk
Community
Free
Pro
$449.00
unlimited user(s) / year
Pricing
Credit card required: N/A
Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
Who are the main user groups of this service?
This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
Yes. This service offers guides, tutorials and customer support across all levels.
FAQs
Who are the main user groups of this service?
The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.
What is this service generally used for?
Freshservice is used as a cloud-based ITIL service desk solution.
What platforms does this service support?
Online & native mobile apps.
Does this service integrate with any other apps?
Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.
Does this service offer an API?
Freshservice ServiceDesk has an API available for use.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.
Does this service offer guides, tutorials and or customer support?
It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
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