Compare Faveo Helpdesk vs DiamanteDesk vs Freshdesk

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

• API
• Lead Management
• Multi-User
• Notifications
• Dashboard
• Customer Management
• Calendar Management
• Data Export

Features:

• Customer Management
• Dashboard
• Notifications
• Third-Party Plugins/Add-Ons
• Multi-User
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• API
• Email Integration

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• Notifications
• Dashboard
• Task Scheduling/Tracking
• Billing/Invoicing
• Analytics
• Contact Management
• Contact Sharing
• External Integrations
• Data Export
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Multi-User
• Data Import
• Data Visualization
• Scheduling

Summary:

No key features associated with this application.

Summary:

• Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Pricing:

• Starting from: $37.00/month
• Credit card required: N/A

• Faveo Helpdesk is available in three flavors

  • Community edition
  • Pro Edition
  • Service Desk

Pricing:

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

FAQs:

Does this service integrate with any other apps?

• Yes we have various plugins integration available for different platforms

Does this service offer an API?

• Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

• Team, Department options avilable

What are some applications this service is commonly used in tandem with?

• Reseller Club
  Exotel
  Envato
  Podio
  LDAP

What platforms does this service support?

• Web
  Android
  iOS coming soon

What is this service generally used for?

• Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

• Customer support and tutorials available.

Who are the main user groups of this service?

• Faveo is industry agonist, mainly SME's are target audience.

FAQs:

Does this service offer an API?

• DiamanteDesk provides full control of the system via API

What is this service generally used for?

• For customer support

Who are the main user groups of this service?

• Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
  Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does this service offer guides, tutorials and or customer support?

• DiamanteDesk Documentation (on our website)
  Installation Guide (on our website)
  Upgrade Guide (on our website)
  Customer Support Online 24/7 (Live Rep)

FAQs:

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Macintosh

• iOS
• Android