Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
Software Description
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
Software Description
With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.
Receive visitor calls straight to your existing cell or phone
Let your site visitors get in touch with you by phone or message
Use call recording so you never miss a thing
Features
API
Lead Management
Multi-User
Notifications
Dashboard
Customer Management
Calendar Management
Data Export
Features
API
Chat
CRM Integration
Notifications
Email Integration
Features
Chat
Customer Management
Dashboard
External Integrations
Notifications
Contact Management
Data Visualization
Multi-User
Google Apps Integration
Third-Party Plugins/Add-Ons
Summary
No key features associated with this application.
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
Your Customers call you for free
boost your service, sales and more
Support customers anywhere, anytime, on your mobile & landline phone
Increase Sales
Free Call from any country in the world
Ticketing and messageing system
Pricing
Starting from: $37.00/month
Credit card required: N/A
Faveo Helpdesk is available in three flavors
Community edition
Pro Edition
Service Desk
Community
Free
Pro
$449.00
unlimited user(s) / year
Pricing
Credit card required: N/A
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
FREE
Free
Included in plan:
30 minutes talk time
Offline Messages
Working Hours
GPS caller location on the map
SMALL BUSSINES
$10.00
1 user(s) / month
Included in plan:
60 minutes talk time
Offline Messages
Working Hours
GPS caller location on the map
Phone Hyperlink
FAQs
Does this service integrate with any other apps?
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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