Compare Faveo Helpdesk vs NetDispatcher vs DiamanteDesk

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Software Description:

REDUCE YOUR COSTS AND INCREASE PROFITS BY 20%
Field service management and office automation software for home improvement businesses

See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business.
But that admin work — if only you could automate it all away…
NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information.

Simple and Easy to Use Field Service Platform.

Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management.

• Connect schedules between the office and field staff: records can be accessed with any mobile device by field personnel and office staff. Schedules are updated or canceled with instantaneous push notifications
• Reduce errors and increase ROI: Paperwork can be a hassle to locate, and sometimes get lost. NetDispatcher puts all your critical customer information, billing records, and other documents in a safe, secure online database, easily accessed through a simple point and click interface.
• Integrates with your current accounting software: NetDispatcher integrates with over 65 accounting packages. Connect Sage, QuickBooks, and many others out of the box
• Fully customizable platform: Your business is unique, and NetDispatcher is built to suit the needs of your contracting business
• No more double entry bookkeeping: Now you can finally update expenses and receipts once let software do the rest.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Features:

• API
• Lead Management
• Multi-User
• Notifications
• Dashboard
• Customer Management
• Calendar Management
• Data Export

Features:

• API
• Data Export
• Data Import
• Expense Tracking
• External Integrations
• Supplier Management
• Payroll
• Project Management
• Multi-User
• Notifications
• Inventory Tracking
• Customer Management
• Calendar Management
• Scheduling
• Dashboard

Features:

• Customer Management
• Dashboard
• Notifications
• Third-Party Plugins/Add-Ons
• Multi-User
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• API
• Email Integration

Summary:

No key features associated with this application.

Summary:

• Simple, Form Based Work Orders

• Streamline Customer Followup

• Real-Time Dispatch

• Drag-n-Drop Scheduling

• Real-Time Reporting

• Send and Recieve job updates on the fly

• Automated Time Tracking

• Mobile Workforce

• Open API Integrations To Other Software Programs

Summary:

• Easy-to-use help-desk open source support ticketing system and customer service solution.

Pricing:

• Starting from: $37.00/month
• Credit card required: N/A

• Faveo Helpdesk is available in three flavors

  • Community edition
  • Pro Edition
  • Service Desk

FAQs:

Does this service integrate with any other apps?

• Yes we have various plugins integration available for different platforms

Does this service offer an API?

• Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

• Team, Department options avilable

What are some applications this service is commonly used in tandem with?

• Reseller Club
  Exotel
  Envato
  Podio
  LDAP

What platforms does this service support?

• Web
  Android
  iOS coming soon

What is this service generally used for?

• Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

• Customer support and tutorials available.

Who are the main user groups of this service?

• Faveo is industry agonist, mainly SME's are target audience.

FAQs:

Does this service offer an API?

• Yes we have a open API that each customer can use to connect other applications.

Does this service integrate with any other apps?

• NetDispatcher integrates with many of the common CRM, accounting, ERP systems out of the box and offers a public API (Application Programming Interface) to enable fast link between systems. Sage, Microsoft NAV and Quickbooks are among the common one. We have over 70 different API connectors.

What platforms does this service support?

• We hae a web application that supports any device that has a web broswer and data connection. We have all the same features as a mobile app like caching, offline mode and GPS. On our road map we have a IOS and Android app coming out also.

Who are the main user groups of this service?

• We can work with any company that has a mobile work force. Usually when customers has over 5 trucks or 20 or more field service tech it makes sense to use our software. We have a domain experience in landscaping and HVAC

What are some applications this service is commonly used in tandem with?

• Most common are Accounting programs like Quickbooks and Sage.

Does this service offer multi-user capability (e.g. teams)?

• Yes we have multi-user support and sites for different business locations and crew base teams support.

What is this service generally used for?

• We help schedule and dispatcher your field techs work order and track time in the field.

Does this service offer guides, tutorials and or customer support?

• We have a online academy the users can use or we have web-based and onsite training avaible for a fee.

FAQs:

Does this service offer an API?

• DiamanteDesk provides full control of the system via API

What is this service generally used for?

• For customer support

Who are the main user groups of this service?

• Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
  Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does this service offer guides, tutorials and or customer support?

• DiamanteDesk Documentation (on our website)
  Installation Guide (on our website)
  Upgrade Guide (on our website)
  Customer Support Online 24/7 (Live Rep)

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App