Compare Faveo Helpdesk vs DiamanteDesk vs LiveChat

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

• API
• Lead Management
• Multi-User
• Notifications
• Dashboard
• Customer Management
• Calendar Management
• Data Export

Features:

• Customer Management
• Dashboard
• Notifications
• Third-Party Plugins/Add-Ons
• Multi-User
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• API
• Email Integration

Features:

• Chat
• Dashboard
• Customer Management
• External Integrations
• Batch Permissions & Access
• Multi-User
• Notifications
• Google Apps Integration
• Lead Management
• Data Export
• Data Import
• Email Integration
• API
• Lead Scoring
• Third-Party Plugins/Add-Ons
• Scheduling
• File Sharing
• 2-Factor Authentication

Summary:

No key features associated with this application.

Summary:

• Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

• Tickets: Keeps the communication going and handles cases via tickets.

• Customization: Fine-tuning of the look and developing user's brand awareness.

• Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

• File-sharing: Sharing files with website visitors over chat.

• Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

• Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Pricing:

• Starting from: $37.00/month
• Credit card required: N/A

• Faveo Helpdesk is available in three flavors

  • Community edition
  • Pro Edition
  • Service Desk

Pricing:

• Starting from: $16.00/month
• Credit card required: N/A

• LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

  • Starter - $16/seat/month
  • Team - $33/seat/month
  • Business - $50/seat/month
  • Enterprise - $149/seat/month

FAQs:

Does this service integrate with any other apps?

• Yes we have various plugins integration available for different platforms

Does this service offer an API?

• Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

• Team, Department options avilable

What are some applications this service is commonly used in tandem with?

• Reseller Club
  Exotel
  Envato
  Podio
  LDAP

What platforms does this service support?

• Web
  Android
  iOS coming soon

What is this service generally used for?

• Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

• Customer support and tutorials available.

Who are the main user groups of this service?

• Faveo is industry agonist, mainly SME's are target audience.

FAQs:

Does this service offer an API?

• DiamanteDesk provides full control of the system via API

What is this service generally used for?

• For customer support

Who are the main user groups of this service?

• Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service integrate with any other apps?

• Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
  Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does this service offer guides, tutorials and or customer support?

• DiamanteDesk Documentation (on our website)
  Installation Guide (on our website)
  Upgrade Guide (on our website)
  Customer Support Online 24/7 (Live Rep)

FAQs:

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Does this service offer guides, tutorials and or customer support?

• Support is provided 24/7/365 via live chat, email, phone, knowledge base.

Who are the main user groups of this service?

• Sales and support teams in industries of all sizes.

What platforms does this service support?

• LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

Does this service offer an API?

• LiveChat is available for custom integrations over REST-based API.

Does this service integrate with any other apps?

• It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

What is this service generally used for?

• LiveChat is generally used as a real-time chat tool for customer services and online sales.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• Android

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android