Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
About HappyFox
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
About DiamanteDesk
DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.
In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
No key features associated with this application.
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
Easy-to-use help-desk open source support ticketing system and customer service solution.
Pricing
Starting from: $37.00/month
Credit card required: N/A
Faveo Helpdesk is available in three flavors
Community edition
Pro Edition
Service Desk
Community
Free
Pro
$449.00
unlimited user(s) / year
Pricing
Credit card required: No
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
FAQs
Does this service integrate with any other apps?
Yes we have various plugins integration available for different platforms
Does this service offer an API?
Yes, we have API's
Does this service offer multi-user capability (e.g. teams)?
Team, Department options avilable
What are some applications this service is commonly used in tandem with?
Reseller Club
Exotel
Envato
Podio
LDAP
What platforms does this service support?
Web
Android
iOS coming soon
What is this service generally used for?
Pre Sales(Enquiry Management) & Post Sales(Issue Management)
Does this service offer guides, tutorials and or customer support?
Customer support and tutorials available.
Who are the main user groups of this service?
Faveo is industry agonist, mainly SME's are target audience.
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer an API?
DiamanteDesk provides full control of the system via API
What is this service generally used for?
For customer support
Who are the main user groups of this service?
Small to large eCommerce merchants and IT Companies with specific business requirements for customer support
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)
Does this service offer guides, tutorials and or customer support?
DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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