Compare Falcon.io vs Freshdesk vs NiceJob

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Crozscore:

91%
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92%
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Crozscore:

86%
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80%
58%
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Crozscore:

83%
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99%
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Software Description:

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

We believe that companies that do great work should be rewarded. So we built NiceJob to make that happen.

NiceJob helps companies get recognition for their work. We make it easy to create a portfolio of your best projects, and use your photos to get more reviews on all major review sites.

These photos and reviews turn into stories, showing just how good your work is. NiceJob spreads your customer stories to new potential customers through social media channels like Facebook. And we publish them to your website, building trust with your website visitors and improving your search engine rankings.

Many companies that do great work struggle to make sales online. You can add a Convert website to any NiceJob plan. Convert websites are guaranteed to win at least 10% more sales than your existing site, making sure your website pays for itself.

Learn more at on our website!

Features:

  • Social-Media Integration
  • Keyword Tracking
  • Audience Targeting
  • Social Media Monitoring
  • Calendar Management
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Customer Management
  • Lead Management
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Data Visualization
  • Data Import
  • Call Tracking
  • Email Integration
  • A/B Testing
  • Multi-Account
  • Social-Media Integration
  • Marketing Automation
  • Conversion Tracking
  • Contact Management
  • Multi-User
  • Notifications
  • Dashboard
  • API

Summary:

  • Manage all channels on one platform

  • Schedule and publish in the Editorial Calendar

  • Social media monitoring with 4.8 million online sources

  • Collate all customer interactions in individual profiles

  • Aggregate customer profiles for targeting

  • Single inbox for all customer engagement

  • Create responsive web pages

  • Priority algorithm ranks incoming messages

  • Mobile friendly content previewing

  • Dedicated support and consultancy services

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Get more reviews

  • Build your reputation

  • Automate your social media marketing

  • Boost your SEO

  • Win more sales

Pricing:

  • Credit card required: No
  • Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Lite

$45.00
1 user(s) / month
Included in plan:
  • Review invite campaigns
  • Smart review funnel
  • Reputation monitoring
  • Social media marketing
  • Website integration

Standard

$75.00
1 user(s) / month
Included in plan:
  • All Lite features
  • Custom invite templates
  • 3rd party app integrations
  • Near real time monitoring

Lite + Convert

$145.00
1 user(s) / month
Included in plan:
  • Custom built website

Standard + Convert

$175.00
1 user(s) / month
Included in plan:
  • All Standard features
  • Custom built website

FAQs:

    Who are the main user groups of this service?
  • Medium-sized and enterprise companies across a broad array of industries.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • Does this service integrate with any other apps?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • What platforms does this service support?
  • Native mobile apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Social media management and marketing, customer data management.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Integrate NiceJob with over 700 different services like:

    • Zapier
    • Quickbooks
    • Salesforce
    • ResponsiBid
    • Most major CRM systems
  • Does this service offer guides, tutorials and or customer support?
  • Get help and video tutorials at help.nicejob.co or through our fanatical support team :)

  • Does this service integrate with any other apps?
  • Integrate NiceJob with over 700 different services via Zapier.com.

  • What platforms does this service support?
  • NIceJob is available on:

    • Desktop
    • Apple App Store for iPhones, and iPads
    • Android devices as a Progressive web app (PWA)
  • Does this service offer an API?
  • NiceJob API access is available by request only.

  • Does this service offer multi-user capability (e.g. teams)?
  • All NiceJob plans include unlimited team members.

  • Who are the main user groups of this service?
  • Service oriented companies like:

    • Home services professionals
    • Tour and travel companies
    • Healthcare professionals
    • Real estate agencies
    • Contractors
  • What is this service generally used for?
  • NiceJob makes it easy to:

    • Building a great reputation online.
    • Get lots of new reviews on Google, Facebook, and other major sites.
    • Spread your reputation to new customers
    • See who your biggest fans are
    • Automate your social media marketing
    • Rank higher on Google search results

Publisher:

Founded:
2010
Based in:
Copenhagen V
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Armstrong
Employees:
2-10
Likes:
Followers:

Other:

Who uses Falcon.io
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses NiceJob
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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