Compare Falcon.io vs Freshdesk vs Publer

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85%
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Software Description:

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Publer is a virtual Superhero. He doesn't save lives like the other Superheroes, but he will save you from the time you spend on Facebook

Schedule everything (including Multi-Photo posts, Albums, Videos and Offers) everywhere on Facebook (including Profiles, Pages, Groups and Events) with Publer!

AutoScheduling, Bulk Scheduling and plenty of other Superpowers that will make your Admin life much easier

Features:

  • Multi-User
  • Data Export
  • Multi-Account
  • API
  • Data Visualization
  • Social-Media Integration
  • Keyword Tracking
  • Audience Targeting
  • Social Media Monitoring
  • Calendar Management
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Brand Management
  • Social-Media Integration
  • Multi-Account
  • Scheduling

Summary:

  • Manage all channels on one platform

  • Schedule and publish in the Editorial Calendar

  • Social media monitoring with 4.8 million online sources

  • Collate all customer interactions in individual profiles

  • Aggregate customer profiles for targeting

  • Single inbox for all customer engagement

  • Create responsive web pages

  • Priority algorithm ranks incoming messages

  • Mobile friendly content previewing

  • Dedicated support and consultancy services

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Schedule everything, everywhere on Facebook from the same spot

  • AutoScheduling

  • Bulk Scheduling (CSV file, train sharing, multi-media uploader)

  • Automatically watermarking images & videos

  • Saved drafts

  • AutoShare & AutoDelete

  • Reposting

  • CTA buttons on links & videos

  • AutoShorten URLs

  • Group the accounts on your dashboard

Pricing:

  • Credit card required: No
  • Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Publer

Free
Included in plan:
  • 5 Facebook Accounts (Profile, Pages, Groups or Events)
  • 10 pending scheduled posts per Account
  • 50 saved drafts
  • AutoSchedule, AutoShare, AutoDelete
  • AutoShorten URLs with Bitly
  • Group the accounts on your dashboard
  • Delay between posts
  • Built-in emoji picker

Publer Argentum

$9.99
1 user(s) / month
Included in plan:
  • 15 Facebook Accounts (Profile, Pages, Groups or Events)
  • 3 additional team members
  • Unlimited Scheduling
  • Bulk Scheduling
  • AutoSchedule, AutoShare, AutoDelete
  • Automatically watermarking images
  • Upload images from external URLs
  • AutoShorten URLs with Bitly
  • Group the accounts on your dashboard
  • Delay between posts
  • Built-in emoji picker
  • Unlimited saved drafts

Publer Aurum

$19.99
1 user(s) / month
Included in plan:
  • Unlimited saved drafts
  • AutoShorten URLs with Bitly
  • Scheduling Multi-Photo posts, Photo Albums, Videos and Offers
  • Reposting
  • Built-in emoji picker
  • 25 Facebook Accounts (Profile, Pages, Groups or Events)
  • Bulk Scheduling
  • 5 additional team members
  • Upload images & videos from external URLs
  • Automatically watermarking images & videos
  • AutoSchedule, AutoShare, AutoDelete
  • Delay between posts
  • Group the accounts on your dashboard

FAQs:

    Who are the main user groups of this service?
  • Medium-sized and enterprise companies across a broad array of industries.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • Does this service integrate with any other apps?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • What platforms does this service support?
  • Native mobile apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Social media management and marketing, customer data management.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Bitly

  • What platforms does this service support?
  • Currently web-based only

  • Does this service offer an API?
  • No

  • Does this service integrate with any other apps?
  • Yes. With bitly for automatically shortening the URLs used

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Paid plans offer team collaborations.

  • Does this service offer guides, tutorials and or customer support?
  • All features are explained on our website

  • What is this service generally used for?
  • Scheduling and planning out Facebook posts

  • Who are the main user groups of this service?
  • Social media managers;
    Facebook Page admins;
    LulaRoe consultants;

Publisher:

Founded:
2010
Based in:
Copenhagen V
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
20.1k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
176

Other:

Who uses Falcon.io
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Publer
  • Personal
  • Freelance
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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