Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
About Buffer
Buffer is a tool to collate and share online content throughout your social media channels.
A clean, cheap and user-friendly social media marketing tool, Buffer allows you to schedule posts across multiple channels, driving traffic and increasing engagement with target audiences.
About Survicate
Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers:
website, web app and in-product (in-app) surveys
email and link surveys
mobile app surveys for Android and iOS.
Survicate also offers two standalone products:
Feedback Hub for managing customer feedback from multiple sources in one place
Feedback Button for collecting quick website feedback with an always-visible website button
Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools.
On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!
Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.
Features
API
Audience Targeting
Brand Management
Calendar Management
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Marketing Automation
Multi-Account
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Social Media Monitoring
Features
API
Audience Targeting
Brand Management
Calendar Management
Conversion Tracking
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Marketing Automation
Multi-Account
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Social Media Monitoring
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Manage all channels on one platform
Schedule and publish in the Editorial Calendar
Social media monitoring with 4.8 million online sources
Collate all customer interactions in individual profiles
Aggregate customer profiles for targeting
Single inbox for all customer engagement
Create responsive web pages
Priority algorithm ranks incoming messages
Mobile friendly content previewing
Dedicated support and consultancy services
Summary
Share on 10 Social Profiles: Share easily across all your Twitter profiles, Facebook pages, Facebook profiles and LinkedIn accounts.
Team Members: Allow a co-worker to simultaneously manage your Buffer social media profiles.
Detailed Analytics: Get detailed analytics and insights on posts from aggregated statistics, comparisons and more.
Up to 100 posts and tweets in the Buffer: Add up to 100 posts and tweets to ensure you never have to nag again!
Summary
Multi-channel surveys: website surveys, email surveys, mobile app surveys
Unlimited users on each plan to encourage collaboration and team engagement
Unlimited surveys and questions in a survey so you get as much feedback as possible
Engage the right people, at the right time with contextual surveys and a wealth of targeting options
Set up surveys effortlessly with an intuitive survey creator - no coding.
Apply conditional logic (branching) to always ask spot-on questions
Create brand-friendly surveys that feel like part of your website or product
Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations.
Monitor customer feedback with easy-to-use dashboards and reports
Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES
Pricing
Credit card required: No
Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.
Pricing
Free plan
Free
Included in plan:
Unlimited users
Unlimited surveys
Unlimite questions in a survey
HubSpot, Intercom, and 12+ more native integrations
125+ professional survey templates
100 survey responses every month
Essential
$49.00
per month if paid annually
Included in plan:
1000 survey responses every month
Export survey results to CSV, XLS
Data retention: 6 months
Professional
$99.00
per month if paid annually
Included in plan:
5000 survey responses every month
Data retention: 2 years
Automated recurring surveys
Data export API
Survicate branding removed
Slack integration
Ultimate
$249.00
per month if paid annually
Included in plan:
25 000 survey responses every month
Premium integrations: Salesforce, Marketo, Pardot
Custom domain
Webhooks
SAML authentication
FAQs
Who are the main user groups of this service?
Medium-sized and enterprise companies across a broad array of industries.
Does this service offer guides, tutorials and or customer support?
Yes.
What are some applications this service is commonly used in tandem with?
Google Analytics, Zendesk, Facebook Ads Manager, Salesforce
Does this service integrate with any other apps?
Google Analytics, Zendesk, Facebook Ads Manager, Salesforce
What platforms does this service support?
Native mobile apps.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
Yes.
What is this service generally used for?
Social media management and marketing, customer data management.
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, Survicate offers blog, Knowledge Base, webinar and demo resources.
What are some applications this service is commonly used in tandem with?
Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics.
Who are the main user groups of this service?
Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it.
Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more.
What is this service generally used for?
Collecting customer feedback at every stage of the customer journey and each customer touchpoint.
Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters.
Does this service integrate with any other apps?
Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more.
Available for custom integrations: Zapier and webhooks.
Does this service offer an API?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.
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