Compare ezyCollect vs actiTIME vs ServiceDesk Plus

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Crozscore:

86%
what is this?
96%
34%
interest falling

Crozscore:

87%
what is this?
86%
39%
no significant changes

Crozscore:

86%
what is this?
80%
48%
interest falling
ezyCollect screenshot view 2 more actiTIME screenshot view 4 more ServiceDesk Plus screenshot

Software Description:

ezyCollect automatically manages your account receivables and can help you to chase payments more proactively, saving you time and allowing you to chase more customers in your working day – which means better cash flow too!

ezyCollect is your all in one solution for debtor management. Automate manual tasks such as sending emails, SMS's and postal letters. Schedule phone calls for staff, manage disputes, track conversations and payment promises in the customer dashboard.

Escalate to lawyers and debt collectors with a click of a button.

Software Description:

actiTIME is a web timesheet software. It allows you to enter the time you spend on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs. actiTIME streamlines the corporate business process and helps its users organize their work better, increase company performance and collect both critical billing and payroll information.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Dashboard
  • Customer Management
  • Data Visualization
  • Accounts Receivable

Features:

  • Billing/Invoicing
  • Notifications
  • Project Management
  • Timesheets
  • Employee Database
  • Vacation Calendar
  • Attendance Tracking
  • Scheduling

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Collect overdue invoices faster and easier with ezyCollect accounts receivables software

  • Automate overdue invoice reminders that bump your business to the top of the payment queue

  • Get synced to your accounting system and start collecting in less than 30 minutes.

  • Automate, schedule, personalise & customise all your collection activities in minutes.

  • Keep the personal touch with polite, persistent reminders and thank you messages.

  • Faster collections means more cash and less interest. Be the first to get paid!

Summary:

  • Accurate Client Billing & Invoicing: Locking time-track once a timesheet is approved will make the invoicing 100% accurate.

  • Track Time with Pleasure: Let your team track time in a convenient, friendly-looking timesheet at the desk or on the go.

  • Email Reminders: Automated notifications will remind users about unfilled timetrack, deadlines and worked out task estimate.

  • Manage user accounts: Flexible user settings will allow to create personal schedules and rates, define user roles and make project assignments.

  • Effective Tools for Work Management: Task deadlines and estimates will help your team stick to the plan and deliver results on time.

  • Powerful Reporting: Powerful actiTIME reporting tool allows you to gather time and billing data in a number of detailed reports and colorful charts.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Xero Silver

$40.00
1 user(s) / month
Included in plan:
  • Up to 10 debtors

Xero Gold

$55.00
2 user(s) / month
Included in plan:
  • Up to 50 debtors

Xero Platinum

$79.00
3 user(s) / month
Included in plan:
  • Up to 500 debtors

Xero Enterprise

$135.00
unlimited user(s) / month
Included in plan:
  • Unlimited debtors

MYOB Silver

$40.00
1 user(s) / month
Included in plan:
  • Up to 10 debtors

MYOB Gold

$55.00
2 user(s) / month
Included in plan:
  • Up to 50 debtors

MYOB Platinum

$79.00
3 user(s) / month
Included in plan:
  • Up to 500 debtors

MYOB Enterprise

$135.00
unlimited user(s) / month
Included in plan:
  • Unlimited debtors

Pricing:

  • Starting from: $35.00/month
  • Credit card required: No
  • actiTIME Basic - from $55 USD (one-time payment)
    actiTIME Pro - from $799 USD (one-time payment)
    actiTIME Online - from $35 (monthly)

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, the software is designed for single users and teams.

  • What is this service generally used for?
  • Automated invoice management, debtor management and online payments.

  • Does this service integrate with any other apps?
  • Xero, MYOB

  • What are some applications this service is commonly used in tandem with?
  • Field service software like ServiceM8, Inventory management software like Datapel, Payments software like IntegraPay and Stripe.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our customer success team is based in Sydney, Australia, and offers training and support via webinars and phone. Customers can get in-app support within minutes. We have video tutorials, in-app education centre, blog, and free tools and templates.

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Mobile apps for iOS and Android

  • Who are the main user groups of this service?
  • Small to medium businesses, accountants, bookkeepers, any business issuing trade credit.

FAQs:

    Who are the main user groups of this service?
  • actiTIME works for companies of any size and any business type.

  • What platforms does this service support?
  • Windows
    Unix
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • actiPLANS
    Quickbooks

  • Does this service integrate with any other apps?
  • actiPLANS
    Quickbooks

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • It helps track time spent on different work assignments, register times off and sick leaves, and then create detailed reports covering almost any management or accounting needs.

  • Does this service offer guides, tutorials and or customer support?
  • We provide User Guide, helpful PDF docs, FAQ and customer support via email or phone.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Other:

Who uses ezyCollect
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
Only available in Australia

Other:

Who uses actiTIME
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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