Compare EZOfficeInventory vs Planio vs ServiceDesk Plus

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Crozscore:

83%
what is this?
91%
34%
interest rising

Crozscore:

89%
what is this?
89%
46%

Crozscore:

85%
what is this?
66%
49%
interest rising
EZOfficeInventory screenshot Planio screenshot view 2 more ServiceDesk Plus screenshot

Software Description:

Our leading Asset Tracking Software enables you to manage assets and their maintenance schedules, track work orders and POs, and draft custom alerts for greater control. EZOfficeInventory comes with a mobile app to scan QR Code and Barcode labels and manage service tickets on the go. Historical data and actionable reports make this a must have for all your asset management needs. We're also integrated with Zendesk, Salesforce, ADFS and more. Try us out for free with a 15 day trial!

Software Description:

Perfect for Software Teams

Software development teams use Planio for issue and bug tracking, agile workflows and handling customer requests.

Planio is a cloud-based project management suite. It includes issue tracking, Gantt charts, Kanban boards, a help desk, team chat and repository hosting.

Data Protection and Independence

Planio is built on open-source Redmine. That means you retain data independence, rather than being locked into one vendor. Your data is hosted on Planio-owned servers in Germany subject to world-leading data protection regulations.

We offer a free data migration carried out by our engineers for all paid plans to get you started quickly. Phone and email support is also included on all paid plans.

Thousands of Businesses Use Planio

Today, over 40,000 people in thousands of organizations in 98 different countries use Planio to work together effectively.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • External Integrations
  • Scheduling
  • Supplier Management
  • Multi-User
  • Dashboard
  • Data Export
  • Data Import
  • API
  • Inventory Tracking

Features:

  • External Integrations
  • Multi-User
  • Notifications
  • Data Import
  • API
  • Data Export
  • Calendar Management
  • Scheduling
  • Dashboard
  • Data Visualization
  • Video Courses
  • Personal Learning
  • Corporate/Business
  • Employee Training
  • Gamification

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Lower costs by optimizing maintenance

  • Track and manage Maintenance events

  • Reduce equipment downtime

  • Schedule services well in advance to reduce equipment breakdowns and idle times

  • Track service vendor costs to map out a cost-effective maintenance routine

  • Customizable alerts ensure services are flagged up in advance. This increases accountability and lowers the time to resolution on maintenance.

  • The service triage feature automates maintenance after checkin, improving asset productivity and reducing Mean Time Between Failures (MTBF).

  • Use our CMMS software to set recurring services at regular intervals, ensuring effortless compliance with health and safety regulations.

  • Manage service tickets for a detailed maintenance history. Include details about servicing vendors and costs to improve repair decisions.

Summary:

  • Issue Tracking

  • Project Management

  • Version Control

  • Help Desk

  • Wikis

  • Chat

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Silver

$19.00
5 user(s) / month
Included in plan:
  • 3 Projects
  • 2 GB Storage

Gold

$39.00
10 user(s) / month
Included in plan:
  • 7 Projects
  • 15 GB Storage

Diamond

$59.00
20 user(s) / month
Included in plan:
  • 15 Projects
  • 30 GB Storage

Platinum

$99.00
45 user(s) / month
Included in plan:
  • 40 Projects
  • 50 GB Storage

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Planio is a web-based platform with iOS and Android mobile apps.

  • What is this service generally used for?
  • Software development teams use Planio for issue and bug tracking, agile workflows, version control and responding to customers via the help desk.

  • Who are the main user groups of this service?
  • Software development teams use Planio to work internally or with clients.

  • Does this service integrate with any other apps?
  • Planio provides integrations with Bitbucket, Github, most chat services and more.

  • Does this service offer an API?
  • Planio has a a well documented REST api.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Other:

Who uses EZOfficeInventory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Planio
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Hebrew, English, German, French, Japanese, Spanish, Chinese, Czech, Persian, Greek, Danish, Estonian, Hungarian, Italian, Korean, Dutch, Norwegian, Portuguese, Catalan, Lithuanian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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