Compare Examinare vs Nicereply

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Crozscore:

32%
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49%
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Crozscore:

79%
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87%
51%
interest falling
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Software Description:

Examinare Survey Tool makes it easy for you to create and administer surveys, whether online or on-site. The system also generates reports automatically, giving you a detailed analysis of your survey results based on your specifications and survey responses. Simply put, Examinare Survey Tool is an ideal application for businesses, researchers, product developers, and more.

Examinare Survey Tool helps you build and conduct questionnaires, polls, investigative projects, and surveys via phone. The application supports various channels of communication to help users’ survey materials reach their intended audience. Reporting and analysis of results are fast, easy, and very detailed.

On top of that, surveys can be translated into more than 25 languages, which is perfect for local surveys in multiple regions. Aside from supporting left-to-right languages (English, Chinese, French, etc.), Examinare Survey Tool is also compatible with a number of left-to-right languages, such as Arabic.

Examinare Survey Tool offers a powerful API and delivers comprehensive support for the developers who would like to implement survey/customer feedback control solutions by themselves. Security is of paramount concern. Examinare’s cloud servers are hosted mainly in Sweden on a military-standard platforms. Customer information remans private and security protocols include 24/7/365 round-the-clock checks on all their servers with backups are made every hour.

Software Description:

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Features:

  • Marketing Automation
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Multi-User
  • Data Visualization
  • External Integrations

Features:

Summary:

    No key features associated with this application.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Business+

$42.00
1 user(s) / month
Included in plan:
  • Testrun for 7 days
  • Unlimited Answers, Polls & Recipients
  • 3 Surveys (Published Simultaneously)
  • Templates
  • Email Support
  • Live Chat Support
  • Phone Support

UNLIMITED

$93.00
1 user(s) / month
Included in plan:
  • Testrun for 7 days
  • Unlimited Answers, Polls & Recipients
  • Unlimited amount of Surveys
  • Templates
  • Phone Surveys
  • Email Support
  • Live Chat Support
  • Phone Support
  • Examinare modules & Integrations
  • Personal Contact Support

STUDENT VERSION

$11.00
1 user(s) / month
Included in plan:
  • Unlimited Answers & Recipients
  • 2 Surveys (Published Simultaneously)
  • Templates
  • Email Support
  • Live Chat Support

Pricing:

  • Credit card required: N/A
  • Starter: $19/month for 5 users.
    Pro: $49/month for 25 users.
    Business: $99/month for 75 users.
    Enterprise: price on request, more than 75 users.
    30-day trial period for any pricing plan.

FAQs:

    Does this service offer an API?
  • Examinare system is fully functional by API connection. Developers can use Examinare API to automate Survey Invites, get data about recipients or get votes both in individual view or with demographics attached.
    Examinare API can also be used to control phone surveys distribution and Magic Polls™.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Online user manual, video tutorials, support by chat, email and phone is available in Examinare.

  • Does this service integrate with any other apps?
  • Examinare Survey Tool has a powerful API which lets to create any integrations needed. The shortlist of ready-made integrations includes the ones for:
    Dropbox
    Zendesk
    Mailchimp
    Prestashop
    Shopify
    WooCommerce
    Twilio
    Fortnox

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes. Examinare's price plans variability is very rich.

  • What platforms does this service support? (e.g. native mobile apps)
  • Examinare is a web service that is why it supports any platform that has access to the internet.

  • Who are the main user groups of this service?
  • Examinare Survey Tool is an ideal application for sales and marketing professionals, product researchers, and other users looking for a data mining product to quickly create and conduct surveys both on the web and in the field. It helps businesses gather feedback from their consumers as well as determine the direct connection to their customers’ likes and dislikes.

  • What is this service generally used for?
  • Examinare Survey Tool is used for creation of:
    online surveys
    polls
    questionnaires
    phone surveys
    other kinds of investigation projects.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support? (e.g. native mobile apps)
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
315
Followers:
5.07k

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
643
Followers:
1.47k

Other:

Who uses Examinare
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Swedish, Russian, Ukrainian, Arabic, German, Italian, Norwegian, Danish, Finnish, Dutch, Spanish, Thai, Japanese, Chinese, Portuguese, Hindi, Polish, Hebrew, Greek, Macedonian, Icelandic, Lithuanian
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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