Compare Exago Smart vs ServiceDesk Plus vs Close Global

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Crozscore:

58%
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22%
interest falling

Crozscore:

85%
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66%
49%
interest rising

Crozscore:

63%
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100%
15%
interest falling
Exago Smart screenshot view 2 more ServiceDesk Plus screenshot Close Global screenshot view 3 more

Software Description:

Exago platform editions and expert end-to-end services allow you to easily find, manage, assess and bring to life ideas that deliver value to both your workforce and your company as a whole: from more sustainable operations through to a new and more competitive offering. Social and gamification features, the US-patented predictive markets and a range of diverse evaluation mechanisms ensure solid engagement levels and optimal results.

Trusted by Fortune 500 and top firms worldwide, the three Exago product editions are designed to facilitate and support the evolution of your innovation management programme, meeting specific needs:
* The new Exago START edition offers field-tested configurations for a quick, easy start, empowering your teams to innovate;
* The most advanced solution, the Exago SMART enterprise-grade innovation software is a feature-rich, highly flexible software that activates companies' collective intelligence to boost innovation growth;
* Exago OPEN expands your innovation reach to harness new ideas, insights and communities beyond corporate borders.

Leading companies worldwide, such as Barclays, Ageas, Unilever, Altice, CTT and Carrefour, are successfully using Exago. Delivered in SaaS in Microsoft Azure Cloud or with Perpetual Licensing on premises, Exago is available in 9 language options and is set to make your innovation programme scale and grow.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Close.global is a video conferencing platform that allows users to meet instantly without the need to download any software. They just need to create an account, name their meeting room, then share the guest link or room id with others and everyone can meet face to face instantly.

Our cloud-based video conferencing software lets you seamlessly connect devices you already have, are familiar with and have invested in – including any web browser (desktop & Mobile), Skype for Business, Cisco, Polycom & more... all without the need for and changes to the way you already work.

Features include;

  • No Downloads required to join
  • 1 Click to join meeting invites
  • Free Custom Branding for any meeting space
  • Native Microsoft Skype for Business dialling support
  • Group Chat across platform (Includes SfB)
  • Cross platform Video on any device
  • Group video meetings with unlimited dial-in minutes
  • Live streaming + recording integration (RTMP)
  • Traditional audio conferencing support
  • 2-way content sharing on any platform (includes SfB)
  • Conference controls
  • Many more user + company features

Features:

  • Data Import
  • Multi-User
  • Notifications
  • Email Integration
  • Data Export

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Summary:

  • Collaborative idea development

  • Higly engaging and gamified mechanisms

  • Efficient and transparent evaluation methods

  • Flexible layout & idea management process

  • User-friendly content interaction

  • Easy pipeline management

  • Complete reporting engine with exportable reports

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

  • NO DOWNLOAD required to join a meeting - no matter the device

  • One Click join a meeting for Guests and hosts alike

  • Start a meeting instantly from any device with easy share links

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Free Trial and Freemium

Free
Included in plan:
  • Free Trial for 14 days - Includes all features and unlimited attendees
  • Freemium rooms - Free forever with all our features - limited to 3 attendees and 30 minutes a call

PAYG

$0.00
1 user(s) / month
Included in plan:
  • Audio at 2.5p per minute per attendee

Personal Plans

$25.00
1 user(s) / month
Included in plan:
  • £19.50 per month - Personal 5 guests
  • Monthly/Annual Subscription Available
  • £39 per month - Personal 10 Guests
  • £54 per month - Unlimited Guests

Team Plan

$100.00
1 user(s) / month
Included in plan:
  • £89 per month - Team room for 10 hosts as a shared space

Video room plan

$120.00
1 user(s) / month
Included in plan:
  • £99 per month - Video room with SIP registration service and advanced features for codec connectivity

FAQs:

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Does this service offer an API?
  • Close currently offers a per request API integration policy.

  • Who are the main user groups of this service?
  • Any remote team, customer or partner - In fact anyone you want to meet face to face...!

  • Does this service integrate with any other apps?
  • Close provides integration with any platform or device with no downloads required;

    These include,
    Apple Mac & mobile (OSX/IOS), Windows & Android
    Any web browser inc, Chrome, Safari, Firefox, Brave, Edge, Opera
    Native Skype for Business support
    Google meetings

    Plugins for, Outlook calendar and meeting control.

  • Does this service offer multi-user capability (e.g. teams)?
  • Close is the perfect tool for any team or person wishing to communicate with anyone anywhere with no requirement for downloads to get started. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide, in platform welcome guide and a Technical Guide, as well as online support, all accessible via the website.

  • What platforms does this service support?
  • Close has complete interoperability across multiple video communication platforms.

    Due to this communication is possible across all supported platforms and devices such as;

    Any Web browser (Chrome, Firefox, Brave, Safari, Edge, Opera)
    Skype for Business
    SIP devices such as Polycom, Cisco, Lifesize and more..
    H323 devices
    Smart phones
    Audio dial from any phone

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Exago Smart
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Spanish, Russian, Portuguese, Italian, French, German, Romanian, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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