Compare Exago Idea Market vs ServiceDesk Plus vs Close Global

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Software Description:

Idea Market is an innovation management software for medium to large-sized enterprises that activates collective intelligence within an organization in order to solve key business challenges. The solution provides a highly engaging, gamified platform that boosts community involvement and collaboration to achieve maximum results.

Business managers communicate challenges to the community, run the evaluation engine, and then monitor the results. Challenges can be directed to the entire community, specific elements, or sub-groups. To produce a comprehensive collective intelligence, participants suggest ideas, address challenges, and co-create solutions to present to management. The winning ideas are then chosen for implementation and monitoring. The community is informed of successes, and achievements are celebrated.

Idea Market platform provides a fully guided, user-centric interface with a variety of evaluation methods and flexible idea structures and workflows. Users participate in a fully gamified experience with an integrated incentive engine that includes virtual currency and a rewards catalog. Users can label and link their insights to specific ideas and challenges, and describe them in simple observations, sets of images, complex videos, or industry reports.

Idea Market is fully brandable and provides 360º monitoring and control with activity dashboards, a reporting engine, and alerts and notifications. The solution integrates with corporate profile management and authentication, ensuring that information is secure and confidential, including profile based data access.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Virtual Meeting Spaces provides businesses with the ability to make better business decisions, faster together. Using cloud-based video conferencing software, you can seamlessly connect devices you already have, are familiar with and have invested in – including Skype for Business, Cisco, Polycom and Lifesize – to EVERY other device or platform, without the need for additional hardware or downloads.

With no need for additional hardware, the ability to connect all your current solutions together with those of other internal and external platforms, you can drive down costs by up to 90%. Being able to seamlessly connect all your teams together further reduces costs by eliminating unnecessary travel and studio costs.

The complete interoperability of Virtual Meeting Spaces reduces costs as no new, expensive hardware is necessary. It allows one-click connectivity between all members of your teams, wherever they are and whatever device they have access to, increasing productivity and communication and saving time. Teams that can see each other work better together, and with the 60,000x faster comprehension and 4x longer message retention that occurs when using visual communication over audial, your teams will be working better than ever. With the added ability to screen share, record meetings and stream them live to Youtube, training also becomes much more flexible and accessible. Not only will your current staff benefit, but recruiting and training new staff will be easier than ever!

Also, with the opportunity of completely rebranding Virtual Meeting Spaces to your own brand, you will be able to connect your business using a platform that reinforces your corporate look and feel, and boasts your commitment to visual communication.

Features:

  • Multi-User
  • Notifications
  • Email Integration
  • Data Export

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • API
  • Email Integration
  • Notifications
  • Contact Management
  • File Sharing
  • Dashboard
  • Call Recording
  • Multi-User
  • Calendar Management
  • Chat
  • Scheduling

Summary:

  • Business oriented content

  • Collaborative idea development

  • Higly engaging and gamified mechanisms

  • Efficient and transparent evaluation methods

  • Flexible layout & idea management process

  • User-friendly content interaction

  • Easy management and reporting

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Seamlessly connect devices you already have, are familiar with and have invested in!

  • Link AV systems to EVERY other video solution including Skype for Business, Cisco, Polycom and Lifesize!

  • Record, Stream and Share your meetings.

  • Branding options - make Virtual Meeting Spaces your own!

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Free Trial

Free
Included in plan:
  • 30 Day Free Trial

Subscription

$70.00
1 user(s) / month
Included in plan:
  • From £54 per month
  • Monthly/Annual Subscription Available

Contract and Burst

$20.00
1 user(s) / month
Included in plan:
  • From £15 per month

Pay As You Go

$0.00
1 user(s) / month
Included in plan:
  • No Fixed Monthly Costs
  • No Room Usage, No Costs

FAQs:

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Virtual Meeting Spaces are perfect for use by teams. With up to 25 participants per meeting, there is plenty of room to invite everyone into a meeting and get them collaborating from any device, wherever they are.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a Quick Start Guide and a Technical Guide, as well as online support, all accessible via the website.

  • Does this service integrate with any other apps?
  • Outlook integration is available using a Virtual Meeting Space, in order to invite participants and schedule future meetings.

  • What platforms does this service support?
  • With the complete interoperability of Virtual Meeting Spaces, it can link all your devices and platforms to EVERY other device and platform available - including Skype for Business, Cisco, Polycom and Lifesize.

  • What is this service generally used for?
  • This service is generally used for connecting your teams wherever they are, using devices they already have, are familiar with and have invested in.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
689
Followers:
215

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.53k

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses Exago Idea Market
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Romanian, Russian, Portuguese, Italian, French, Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Close Global
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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