Compare EngageDots vs Slack vs LivePerson

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Crozscore:

57%
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28%
interest falling

Crozscore:

94%
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94%
72%
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Crozscore:

80%
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64%
50%
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EngageDots screenshot view 2 more Slack screenshot view 2 more LivePerson screenshot view 3 more

Software Description:

EngageDots, enterprise instant messaging software features allows you to be in constant touch with your employees, projects, and customers and keep all your business communications in one place. Invite your clients, employees, and vendors to chat and make decisions with options to set online meetings, reminders for tasks assigned and so forth.

  • Team Collaboration - An exclusive application to communicate, collaborate and manage employees and customers with group chat and private chat features.
  • Task Scheduling - An automated and extensive app designed for enterprises to plan projects and assign tasks efficiently, in real time.
  • Secure Messaging - Create highly confidential chat rooms for one-on-one and group chats for a fast and reliable communication.
  • Effective Communication - A one-in-all platform for communicating effectively with the team which succeeds where third party email and file sharing platforms fail
  • Significant Cost Savings - Offering benefits of an exquisite communication solution reserving half the cost you spend for other third party communication platforms, calls, emails, and more
  • Multiple User Controls - Developed to handle multiple user requests with real-time connectivity to effectively manage customer relationships.
  • Instant Insights - A platform to view statistical reports on the progress which supports easy decision making and manage promotional activities with no hassles.

Software Description:

Slack is a real-time messaging, archive and conversation search tool. It is designed to make working life simpler and more productive by removing the need for internal email and inefficient file sharing methods.

Slack brings desktop and mobile messaging into one place — with seamless file sharing, conversation syncing, and notification options. It is simple and easy to use. Users can create different conversation groups with customizable privacy settings to ensure just the right people see them.

Slack is optimized as a search tool to ensure every discussion and document is archived, indexed, and available through Slack's search bar. The powerful search and archiving features will help users never lose track of the conversations they need to remember.

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Features:

  • Task Scheduling/Tracking
  • Calendar Management
  • Scheduling
  • Batch Permissions & Access
  • Contact Management
  • Contact Sharing
  • File Transfer
  • File Sharing
  • History/Version Control
  • Chat
  • Marketing Automation
  • Project Management
  • Google Apps Integration
  • Multi-User
  • Notifications
  • API
  • External Integrations

Features:

  • API
  • Chat
  • Email Integration
  • File Sharing
  • Notifications
  • Project Management
  • Task Scheduling/Tracking
  • Document Comparison
  • Video
  • Video Courses

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Summary:

  • Direct & group messaging

  • Audio & video chat

  • High-end security

  • Automated reporting

  • User location

  • History backup

  • Backup manually

  • All device compatibility

  • Unlimited chat rooms

  • Project Collaboration

Summary:

  • All team communication in one place: Say goodbye to internal email thanks to Slack’s desktop and mobile messaging, file sharing and notifications functions. Stay up-to-date even on the move.

  • Integrate with services you already use: Slack integrates with dozens of other services including Dropbox, Google Drive, GitHub, Datadog, Asana, Mailchimp etc.

  • Built for search: Archive, index and find conversations, files or links in seconds with Slack’s search functions.

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Basic

$1.00
1 user(s) / month
Included in plan:
  • High-end security
  • Secure guest access
  • Third party integrations

FAQs:

    What is this service generally used for?
  • A reliable team collaboration software for business. It is an instant messaging software with basic and advanced features like Direct & group messaging, Audio & video chat, File sharing, Task/Event management, Third party integrations,
    @ Mentions, # tags, Broadcasting, Secure guest access, High-end security, Access control (Admin), Custom features (Admin), Automated reporting, User location, History backup, Reminders Notifications, Unlimited chat rooms, Backup manually, All device compatibility.

  • What platforms does this service support?
  • Android, iOs & Web

  • Does this service offer guides, tutorials and or customer support?
  • Yes. It offers life tech support.

  • Does this service offer an API?
  • Yes. It offers API for third party integrations.

  • Does this service integrate with any other apps?
  • Yes. Third party integration is available with the help of API.

  • Does this service offer multi-user capability (e.g. teams)?
  • yes. The objective of this app is to ease the communication between the teams of business. It offers group chat, file sharing among groups, unlimited chat rooms & task/event allocation.

  • Who are the main user groups of this service?
  • The admin can define the user groups and roles in admin panel. Any number of chat rooms are available in this app.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2009
Based in:
San Francisco
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses EngageDots
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Slack
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Spanish, French, English, Japanese, German
Regional Restrictions:
No restrictions.

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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